Lydia Sanabria
Sandusky,OH
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings.
Dependable Customer Service Supervisor proficient in team and operational leadership. Enthusiastic about supporting business success.
Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Engaging Job Title with established talents in Area of expertise. Adaptable individual with skills in Skill. Conversational in Language. Interested in leadership position with company in Industry sector.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Ollies Bargain Outlet
Sandusky, Ohio
11.2016 - 10.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Bakery Clerk
Kalahari Resorts & Conventions
Sandusky, Ohio
09.2013 - 08.2016
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Fitting Room Attendant
Walmart
Norwalk, Ohio
08.2010 - 06.2013
- Cleaned and maintained fitting rooms regularly.
- Collected discarded merchandise, sorted and returned to display racks.
- Welcomed each customer to fitting room with warm smile and kind words.
- Offered help to customers and brought alternative sizes.
Education
Business Course - Shorthand
Drake Business School
New York, N..Y08.1965
Typing Bookkeeping
George Washington High School
Manhattan, New York06.1965
Skills
- Staff Training
- Shrinkage Prevention
- Continuous Improvements
- Call Center Operations
- Maintaining Clean Work Areas
- Special Assignments
- New Hire Training
- Professional Phone Etiquette
- Rewards Programs
- Supervising Employees
- Friendly and Relatable
- Spanish Fluency
- Payroll Administration
Timeline
Customer Service Supervisor
Ollies Bargain Outlet
11.2016 - 10.2022
Bakery Clerk
Kalahari Resorts & Conventions
09.2013 - 08.2016
Fitting Room Attendant
Walmart
08.2010 - 06.2013
Business Course - Shorthand
Drake Business School
Typing Bookkeeping
George Washington High School
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