Lydia Sanders
Springville,IN
Summary
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Manufacturing Operator
Resource MFG
02.2022 - Current
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Replenished materials and supplies as needed to maintain production.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Night Shift Supervisor
CallNet Call Center Services
05.2002 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
- Generated customer service reports to track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Criminal Justice
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Bedford-North Lawrence High School
Bedford, IN05.1985
Skills
- CGMP Regulations
- Customer Satisfaction
- Pallet Jacks
- Inspect Parts
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
Timeline
Manufacturing Operator
Resource MFG
02.2022 - Current
Night Shift Supervisor
CallNet Call Center Services
05.2002 - 02.2022
No Degree - Criminal Justice
Indiana University Bloomington
High School Diploma -
Bedford-North Lawrence High School
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