Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Receptionist
Lydia Sapka

Lydia Sapka

Goodyear,AZ

Summary

Dynamic professional with a proven track record in product development and customer support, demonstrating strong problem-solving abilities. Expertise in driving successful product launches and enhancing customer satisfaction through effective communication and meticulous attention to detail. Thrives in collaborative, fast-paced environments, consistently delivering results that exceed expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Maintenance Crew Member

Estrella Foothills High School
Goodyear, AZ
10.2024 - 05.2025
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Provided support to other crew members during large-scale maintenance tasks.
  • Collaborated with team members to assess equipment performance needs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Identified problems during daily work inspections and addressed concerns.

Product Development Associate

Alert Apparel
Van Nuys, CA
08.2021 - 07.2024
  • Processed and fulfilled orders with 100% accuracy, ensuring customer satisfaction.
  • Managed returns and maintained precise records for streamlined operations.
  • Conduct market analysis to identify trends, competitors, and opportunities.
  • Gather customer feedback and insights to inform product decisions.
  • Oversee the creation of prototypes and conduct user testing.
  • Iterate on product design based on user feedback and testing results.
  • Develop and implement product launch plans.
  • Work with marketing teams to create collateral and promotional materials.

Salon Coordinator

Hairboss Hollywood
West Hollywood, CA
08.2019 - 07.2021
  • Efficiently managed salon appointment schedules to maximize resource utilization.
  • Provide excellent customer service by greeting clients, addressing inquiries, and ensuring a positive salon experience.
  • Perform administrative tasks such as managing phone calls, handling reservations, and maintaining client records.
  • Facilitated inventory management to maintain optimal stock levels.
  • Collaborate with salon management to oversee daily operations.
  • Enhanced collaboration among salon staff by communicating effectively with stylists.
  • Communicated vital updates to team members about schedules, client preferences, and procedural changes.

Shift Manager

Rave Wonderland
Los Angeles, CA
05.2019 - 04.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales data to identify trends and areas for improvement.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.

Clerical Assistant

Innovative Physical Medicine and Rehabilitation
Mount Vernon, New York
05.2017 - 12.2018
  • Updated customer contact information in the system database.
  • Prepared documents such as letters, memos, agendas.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Education

Cosmetology License - Cosmetology

Empire Beauty School
Peekskill, NY
01-2018

Associate of Science - Business Administration

Westchester Community College
Valhalla, NY
06-2017

Skills

  • Google Suite (Drive, Docs, Sheets)
  • Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Leadership
  • Customer support
  • Problem solving
  • Attention to detail
  • Product development
  • Equipment maintenance
  • Team collaboration
  • Customer service
  • Task prioritization
  • Inventory management
  • Project coordination

Affiliations

Honors in Communication – Recognized for outstanding achievement and academic excellence in Communication Studies.

Accomplishments

ASPCA (American Society for the Prevention of Cruelty to Animals)

Volunteer — 500 Hours

Mahopac, NY, 2014-2016

  • Assisted with animal care including feeding, cleaning, and exercising dogs and cats.
  • Supported adoption events and helped match animals with potential adopters.
  • Promoted humane education and responsible pet ownership to the public

Certification

Certifications & Achievements

Perfect Attendance Award – Cosmetology School

Awarded by Empire Beauty School

  • Recognized for maintaining perfect attendance throughout the entirety of the cosmetology program, demonstrating exceptional dedication, reliability, and professionalism.

Guest Educator – Skinny Weft Extension Method

Palm Springs, CA

  • Taught specialized extension technique classes on the Skinny Weft method to licensed professionals and cosmetology students.
  • Developed hands-on training sessions focused on advanced application, maintenance, and removal techniques.
  • Contributed to professional education events in the Palm Springs beauty community.

Timeline

Maintenance Crew Member

Estrella Foothills High School
10.2024 - 05.2025

Product Development Associate

Alert Apparel
08.2021 - 07.2024

Salon Coordinator

Hairboss Hollywood
08.2019 - 07.2021

Shift Manager

Rave Wonderland
05.2019 - 04.2021

Clerical Assistant

Innovative Physical Medicine and Rehabilitation
05.2017 - 12.2018

Cosmetology License - Cosmetology

Empire Beauty School

Associate of Science - Business Administration

Westchester Community College

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