Lydia Scherer
Streetsboro,OH
Summary
Versatile and dynamic, with a positive track record at Flipside Burger Bar, I excel in guest service and inventory control. Skilled in transforming high-pressure situations into positive customer experiences through exceptional organizational abilities and team training. Achieved significant improvements in service delivery by prioritizing efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
Server Assistant
Flipside Burger Bar
Hudson, OH
02.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Host
Flipside Burger Bar
Hudson, OH
02.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Expeditor
Flipside Burger Bar
Hudson, OH
10.2022 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Host
Johnny’s Diner
Hudson, OH
06.2020 - 03.2021
Education
Archbishop Hoban Highschool
Akron, OH05.2024
Skills
- Inventory Control
- Team Member Training
- Guest service
- Strong Organization
- Issue Resolution
- Menu Memorization
- Scheduling
- Restaurant Operations
Timeline
Expeditor
Flipside Burger Bar
10.2022 - Current
Server Assistant
Flipside Burger Bar
02.2022 - Current
Host
Flipside Burger Bar
02.2022 - Current
Host
Johnny’s Diner
06.2020 - 03.2021
Archbishop Hoban Highschool