Lydia Scoggins
Waco
Summary
Dedicated Family Care Coordinator with expertise in patient advocacy, crisis management, and advanced communication. Committed to fostering relationships and ensuring positive patient outcomes through effective logistical coordination and compassionate support.
Overview
39
39
years of professional experience
Work History
Family Care Coordinator
Scoggins
Waco
02.2013 - Current
- Facilitated communication between clients and healthcare providers for effective collaboration.
- Provided meticulous data records, including maintenance of medical records, medication reconciliation, and insurance documentation.
- Managed patient care schedules, including appointments, treatments, and lab visits, along with required meetings or presentations for work.
- Developed and maintained relationships with clients, along with colleagues and medical staff, to ensure a high level of service and positive outcomes.
- Demonstrated a capacity for patience, empathy, and interpersonal skills in challenging situations.
Secretary for Sheriff
McLennan County Sheriff's OfficeWa
Waco
01.2013 - 05.2013
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Administrative Assistant
Boerne Pediatrics
Boerne
01.2008 - 12.2012
- Coordinated patient scheduling to optimize appointment availability and enhance patient flow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Wed Design
Lockheed Martin
San Antonio
01.1999 - 12.2006
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Area Sales Manager
Dillards
San Antonio
01.1987 - 12.1999
Education
BBA - Management
University of Texas At San Antonio
San Antonio05-1990
Skills
- Patient advocacy
- Exceptional time Management and Prioritization
- Crisis Management and Problem Solving
- Advanced Communication Skills and Interpersonal Skills
- Logistical Coordination
- Administrative and Documentation Skills
- Compassionate and Patient Demeanor
Timeline
Family Care Coordinator
Scoggins
02.2013 - Current
Secretary for Sheriff
McLennan County Sheriff's OfficeWa
01.2013 - 05.2013
Administrative Assistant
Boerne Pediatrics
01.2008 - 12.2012
Wed Design
Lockheed Martin
01.1999 - 12.2006
Area Sales Manager
Dillards
01.1987 - 12.1999
BBA - Management
University of Texas At San Antonio