- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- Regularly practice mindfulness and meditation for overall wellness
- Personal Development and Self-Improvement
Lydia Sherwood
Acworth,US
Summary
Professional with strong organizational and multitasking skills. Expertise in coordinating office operations, maintaining supplies, and optimizing procedures to support efficient workflows. Focused on fostering teamwork and adapting to changing needs to ensure seamless office functioning. Known for reliability, effective communication, and proactive approach to problem-solving.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Service Coordinator
CBRE, INC.
05.2022 - Current
- Provide Professional support where required to customers, visitors staff and external third parties
- General Office administration and inventory tasks as required
- Coordinate switchboard activity: Inbound and outbound calls respecting client internal procedures
- Oversee the mailroom, activity, both incoming and outgoing letters, tract activity including courier services
- Provide notary services as needed
- Redirect payments to the correct lockbox
- Complete all expense reports in the required time frame
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Managed inventory of office supplies
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Assistant Shift Manager/Shift Manager/Document Specialist
Ricoh Business Solutions
07.1997 - 05.2022
- Ensuring of steady error free flow of deliverables in accordance with deadlines
- Development of production employee through training, coaching and counseling
- Clear and direct communication of job expectations/consequences
- Promoting an environment of integrity and responsibility in the workplace by creating a positive work environment and following, 'lead by example rule'
- Assist in staffing
- Ensure payroll accuracy by overseeing and correcting all time clock punches
- Answered calls to help customers with their questions and concerns
- Managed approximately 15 - 25 incoming calls, emails and fax per day day from customers.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Assist in end of month closing by ensuring accuracy in billable
- Motivate employees and recognizing accomplishments in a timely manner
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Copied, logged, and scanned supporting documents before filing everything in the client's files
Education
Master of Science - Psychology
Waldon University
Minneapolis, MN05.2027
Bachelor of Science - Psychology
Waldon University
Minneapolis, MN 05.2026
Associate of Science - Paralegal Studies
Interboro Institute Inc
New York, NY01.1998
Skills
- Customer service
- Problem resolution
- Self-motivated
- Document scanning
- Operational improvement
- Conflict resolution
- Project management
- Staff development
- Team management
- Telephone inquiries
- Office safety protocols
- Excellent multi-tasking ability
- Organizational Skills
- Data Entry
- Inventory Control
Additionalinformation - Communityservice
- Hosea feed the hungry
- Food pantry
- Service Juris
Certification
- Empower | Leadership Development CBRE [2023 June]
Interests
Timeline
Office Service Coordinator
CBRE, INC.
05.2022 - Current
Assistant Shift Manager/Shift Manager/Document Specialist
Ricoh Business Solutions
07.1997 - 05.2022
Associate of Science - Paralegal Studies
Interboro Institute Inc
- Empower | Leadership Development CBRE [2023 June]
Master of Science - Psychology
Waldon University
Bachelor of Science - Psychology
Waldon University
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