Lydia Simpson
Downsville,LA
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining workflow at Darbonne Healthcare Clinic. Expert in HIPAA compliance and customer service, significantly improving patient satisfaction. Skilled in medical terminology and vital sign monitoring, adept at driving results through efficient patient scheduling and direct care.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Darbonne Healthcare Clinic
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Revenue Cycle Support Specialist
Impact Healthcare Solutions
10.2018 - 10.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Provided regular updates on billing status to upper management through detailed reports.
- Reduced claim denials by diligently reviewing and validating patient insurance information.
- Expedited claim processing times through meticulous documentation and submission of required paperwork.
- Filed and updated patient information and medical records.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Combat Medic (68W)
United States Army National Guard
03.2006 - 08.2019
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
Education
High School Diploma -
Jefferson West High School
Meriden, KS05.2001
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
Timeline
Medical Assistant
Darbonne Healthcare Clinic
10.2023 - Current
Revenue Cycle Support Specialist
Impact Healthcare Solutions
10.2018 - 10.2023
Combat Medic (68W)
United States Army National Guard
03.2006 - 08.2019
High School Diploma -
Jefferson West High School
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