Lydia Smith
Director Of Client Services
Fort Washington,PA
Summary
As Director of Client Services at Retirement Prosperity Group, I contribute to managing client relationships and optimizing administrative systems with precision and dedication. My expertise in client care is strengthened by my Life & Health Insurance License, allowing me to support individuals in achieving security and peace of mind. With nearly two years of experience in client services and a background in real estate and property management, I focus on fostering trust and delivering exceptional service. I am motivated by a commitment to integrity and teamwork, striving to empower our clients with tailored solutions and seamless service experiences.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Director of Client Services
Retirement Prosperity Group
08.2023 - Current
- Lead and mentor a team of four Client Services Associates; implement training, task delegation, and workflow optimization to improve team performance and cohesion.
- Orchestrate seamless onboarding for new clients, including compliance documentation, asset transfer logistics, and personalized timelines. Managed the onboarding of over $47M in new assets in 2024 alone.
- Execute advisor-directed trades, model assignments, and account rebalancing. Manage Roth conversions and dividend preferences. Maintain meticulous gain/loss oversight across client portfolios.
- Manage quarterly billing processes and led the transition from manual spreadsheets to automated billing software—streamlining invoicing and reducing errors.
- Administer recurring income distributions and systematize Required Minimum Distributions for 350+ clients. Introduced tracking systems to ensure compliance and eliminate manual oversight.
- Direct all incoming account transfers, including 401(k)/403(b)/457 rollovers and TOAs. Coordinate directly with contra firms and clients to ensure timely, compliant transitions.
- Manage subscription and redemption cycles for 15+ alternative investment products. Run insurance illustrations and applications for annuities, LTC, and life insurance; licensed in Health and Life Insurance.
- Design and implement CRM workflows (Wealthbox) to automate client service functions, including onboarding, updates, and estate-related transitions.
- Facilitate QCDs, appreciated stock gifting, and trust-aligned account updates. Review trust documents for estate compliance and ensure asset alignment.
- Lead annual client initiatives, such as personalized holiday gifting campaigns. Track and manage all client-related projects including ACHs, donations, and annuity activity.
Real Estate Agent
Berkshire Hathaway
02.2023 - 02.2024
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
Property Manager
Management SA5
05.2023 - 07.2023
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Server
Turning Point
08.2022 - 08.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Real Estate Intern
Magnolia Real Estate
06.2022 - 08.2022
- Assisted in listing houses on the market using the Multiple Listing Service (MLS).
- Helped prepare properties for open houses and showings.
- Fulfilled tasks in MS Excel and MS Word set out by supervisors from several departments.
- Attended meetings and took notes on potentialproperties and properties under contract.
- Helped organize and run company hosted events.
- Experienced process of selling and buying aproperty, including final transfer of ownership.
Retail Specialist
A+ Nutritional Feeds
06.2015 - 12.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable product assistance.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed marketing content such as websites, promotional materials, and advertisements for social media.
- Maintained QuickBooks accounting system to reflect accurate financial records and inventory.
- Completed payrolls for all employees.
- Helped customers complete cash, check, and creditcard purchases and join reward programs.
Education
Associate of Science - Business Administration
Montgomery County Community College
Blue Bell, PA 05.2001 -
Skills
- CRM Systems (Wealthbox & Advyzon)
- Google Sheets & Microsoft Excel (formulas, data tracking)
- DocuSign (electronic signatures, workflow routing)
- Dropbox (file management and client documentation)
- Zoom (virtual client onboarding, internal meetings)
- Billing & Investment Platforms (billing automation tools, trading software)
- Alternative Investment Portals (subscription/redemption processing)
- Annuity & Insurance Illustration Software
- Client Onboarding & Relationship Management
- Investment Operations & Trade Execution
- Account Transfers & Rollover Management
- Process Improvement & Workflow Automation
- Team Leadership & Training
- Project Management & Tracking Systems
- Compliance & Documentation Review
- High-Net-Worth Client Service
Certification
Real Estate License
Timeline
Health and Life Insurance License
05-2024
Director of Client Services
Retirement Prosperity Group
08.2023 - Current
Property Manager
Management SA5
05.2023 - 07.2023
Real Estate Agent
Berkshire Hathaway
02.2023 - 02.2024
Real Estate License
12-2022
Server
Turning Point
08.2022 - 08.2023
Real Estate Intern
Magnolia Real Estate
06.2022 - 08.2022
Retail Specialist
A+ Nutritional Feeds
06.2015 - 12.2021
Associate of Science - Business Administration
Montgomery County Community College
05.2001 -
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