Lydia Sosa
Sunland Park
Summary
Dynamic professional with a proven track record at Altisource Business Solutions, adapt in relationship building and leveraging computer skills for operational excellence. Excelled in roles requiring exceptional time management and team collaboration, achieving significant client satisfaction improvements. Expert in administrative support and project management, I bring a blend of hard and soft skills to drive success and efficiency.
Overview
4
4
years of professional experience
Work History
HCV Tech Assistant
El Paso Housing Authority
03.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Help client upload scan documents
- Review documents that needed to be submitted
- Spoke with clients about their home insurance and what is needed.
- Deescalated supervisor situations
- Sent emails to case workers, clients.
- Educated clients on how the program works and how they can apply for the waitlist
Relationship Manager
Altisource Business Solutions
10.2020 - 01.2023
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Complied with established internal controls and policies.
Education
High School Diploma - High School
El Paso Academy West
06.2015
Skills
- Adaptive
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Data Entry
- Workload Management
- File and Record Keeping
- Administrative duties
- Basic Mathematics
- Schedule and calendar management
- Office Administration
- Administrative tasks
- Administrative Support
- Schedule Coordination
- Product and service knowledge
- Microsoft Office Suite
Languages
Spanish
Full Professional
English
Full Professional
Timeline
HCV Tech Assistant
El Paso Housing Authority
03.2023 - Current
Relationship Manager
Altisource Business Solutions
10.2020 - 01.2023
High School Diploma - High School
El Paso Academy West
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