Lydia Speece
Columbia,SC
Summary
I am a friendly team player dedicated to making customers happy and involved while also contributing to a safe and welcoming environment. I am a fast learner and adapter to new circumstances and challenges who works well under pressure and in fast-paced settings. I am trained in line cooking, drink handling and shift supervising. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Bongo Java Belmont
09.2023 - Current
- Acquired official Barista Certification by attending classes titled Barista 101, 102, and 103 lead by the barista trainers at the Bongo Roasting CO. in Nashville, TN.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
Server/Restaurant Hostess
Magnolia's At Wachesaw Plantation Club
03.2021 - 07.2024
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Helped with food prep and set up.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cafe Barista
Barnes And Noble Cafe
10.2021 - 07.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Retail Sales Associate/Cashier
EAGLES BEACHWEAR
06.2020 - 09.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Science - Psychological Sciences
Belmont University
Nashville, TN05.2027
High School Diploma -
St. James High School
05.2023
Skills
- Barista certified
- Shift leader
- Restaurant experience
- Coffee experience
- Up-charging
- Cash handling
- Food handling
- Retail skills
- Serving experience
- Food preparation
- Kitchen experience
Certification
- Certified Barista, Bongo Java - 2023
Timeline
Barista Shift Supervisor
Bongo Java Belmont
09.2023 - Current
Cafe Barista
Barnes And Noble Cafe
10.2021 - 07.2023
Server/Restaurant Hostess
Magnolia's At Wachesaw Plantation Club
03.2021 - 07.2024
Retail Sales Associate/Cashier
EAGLES BEACHWEAR
06.2020 - 09.2020
Bachelor of Science - Psychological Sciences
Belmont University
High School Diploma -
St. James High School
- Certified Barista, Bongo Java - 2023
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