Lydia Sutton-Woody

• Submit orders for Fixed and Removable Restorations (Labtrac)
• Retrieve data from shipping advices for invoicing to customers
• Input new customer information and updates
• Process credit card payments for customer statement balances
• Answer and direct all incoming calls
• Prepare shipping labels via UPS for outgoing customer orders through WorldShip
• Investigate customer disputes and resolution
• Submit reports to interoffice and International headquarters daily
• Ship and process customers orders incoming and outgoing

Sorted and count money manually with use of automatic currency-counting machine

Verified and protected currency by following all cash control and security guidelines

Encoded checks and bundled monies to prepare daily bank deposits

Process change requests for safe

Entered vouchers to reconcile expenses,and accounted for monies brought into or taken out of the cash room

Updated and maintained employee timesheets for payroll

• Developed training programs to enhance employee performance and customer service skills.
• Coordinated onboarding sessions for new hires, ensuring effective integration into company culture.
• Monitored training effectiveness through feedback and adjusted curriculum accordingly.
• Led workshops on product knowledge, resulting in improved sales techniques among staff.
• Interviewed and hired potential candidates for available sales associate positions
• Scheduled and coordinated employee orientations.
• Collaborated with Store Leadership Team to assign new hires to departments in partnership with Store Manager.
• Monitored and coached associates performance
• Maintained records for associate development of new policies and procedures
• Assisted with hospitality in the catalog area for telephone inquires, deliveries return of merchandise, and internet orders

• Delivered exceptional customer service, resolving inquiries and enhancing satisfaction.
• Assisted in training new associates on product knowledge and store procedures.
• Managed cash register operations, ensuring accurate transactions and balanced drawers.
• Processed merchandise returns and exchanges, adhering to company policies.
• Collaborated with team members to maintain organized sales floor and inventory displays.
• Handled customer complaints with empathy, providing effective solutions promptly.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
• Identified upselling and cross-selling opportunities, contributing to increased sales.
• Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
• Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
• Assisted customers in navigating company's products and services, enhancing their overall experience.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.