Lydia Switzer
Moreno Valley,California
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
17
17
years of professional experience
Work History
Front Office Executive
Couts Heating & Cooling
08.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
High School Diploma -
Paramount High School
Paramount, CA06.1987
Skills
- Expense Reporting
- Relationship Building
- Account Reconciliation
- Reception Duties
- Document Management
- Excellent Communication
- Team Player Attitude
- Office Administration
- Documentation and Control
- Workflow Planning
- Credit and Collections
Section name
I have been a Notary for the last 4 yrs and notarized all office documents , that needed to be Notarized .
Timeline
Front Office Executive
Couts Heating & Cooling
08.2006 - Current
High School Diploma -
Paramount High School
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