Lydia Tabb
Kirkland,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Private Nanny
Private Care
04.2023 - 07.2024
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
BDC Manager
Gee Automotive
12.2021 - 09.2022
- Manage a team of 5 customer service associates, including posting vacancies on Indeed, screening resumes, interviewing applicants, and selecting top talent
- Train and mentor new hires, develop under-performing associates into highly-productive leaders through refresher training and coaching
- Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
Nanny
Private Nanny
08.2021 - 12.2021
- Administered medications and kept appropriate records
- Built constructive and open relationships with families with forthright yet friendly communication
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention
- Allowed for ample outdoor recreation time
- Communicated openly with children's parents about daily activities and behaviors
BDC Representative
Gee Automotive
12.2019 - 05.2021
- Answered telephones, made appointments, answered questions
- Handled cash in an accurate manner and prepared deposits
- Assist with paperwork processing and internal communications
- Assist in-store guests as needed and with Rental vehicle check-in/out
General Manager
Jiffy Lube
04.2019 - 12.2019
- Develop assistant managers to become general managers
- Hire and train new employees
- Visit surrounding businesses to improve store traffic and sales
- Oversee inventory purchases and oversee restocking
Assistant General Manager
Jiffy Lube
02.2018 - 04.2019
- Completed inventory purchases and oversaw restocking
- Handled cash in an accurate manner and prepared deposits
- Motivated, trained and disciplined employees to maximize performance
- Applied knowledge of coverage needs and individual employee schedule strengths to produce effective team schedules
Nanny
Private Nanny
06.2017 - 01.2018
- Administered medications and kept appropriate records
- Built constructive and open relationships with families with forthright yet friendly communication
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention
- Allowed for ample outdoor recreation time
- Communicated openly with children's parents about daily activities and behaviors
Assistant Manager
Zumiez
01.2017 - 06.2017
- Managed multiple priorities in a fast-paced environment
- Encouraged the sales staff to cross-sell complementary products and services to customers
- Immediately addressed problems with customers to promote quick and successful resolution
- Interacted with customers as they entered the store to determine what their needs were
Customer Service Advisor
Jiffy Lube
06.2015 - 11.2016
- Coordinated department schedules to maximize coverage during peak hours
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
Education
High School Diploma -
Juanita High School
Kirkland, WA01.2016
Edmonds Community College
Lynnwood, WA04.2025
Skills
- Team leadership expertise
- Business operations knowledge
- Training and development background
- Conflict resolution
- Teamwork and collaboration
- Consistently meet goals
- Employee scheduling
- Inventory management
Timeline
Private Nanny
Private Care
04.2023 - 07.2024
BDC Manager
Gee Automotive
12.2021 - 09.2022
Nanny
Private Nanny
08.2021 - 12.2021
BDC Representative
Gee Automotive
12.2019 - 05.2021
General Manager
Jiffy Lube
04.2019 - 12.2019
Assistant General Manager
Jiffy Lube
02.2018 - 04.2019
Nanny
Private Nanny
06.2017 - 01.2018
Assistant Manager
Zumiez
01.2017 - 06.2017
Customer Service Advisor
Jiffy Lube
06.2015 - 11.2016
Edmonds Community College
High School Diploma -
Juanita High School
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