Lydia Tate
Melrose,FL
Summary
Dynamic leader with a proven track record at Follett Higher Education Group, adept in budget management and employee training. Excelled in enhancing customer engagement and financial accuracy, demonstrating exceptional adaptability and problem-solving skills. Skilled in merchandising techniques and fostering vendor relationships, significantly contributing to business success.
Overview
28
28
years of professional experience
Work History
Bookstore Manager
Follett Higher Education Group
03.1997 - 12.2006
- Achieved high levels of customer engagement with interactive displays showcasing new releases.
- Provided exceptional service to a diverse clientele by stocking a wide range of titles.
- Successfully navigated periods of low sales or unforeseen challenges by adapting business strategies and remaining agile in response to changing market conditions.
- Developed a knowledgeable staff by providing comprehensive training.
- Maintained excellent vendor relationships for timely deliveries, exclusive releases, and advantageous terms.
- Recruited top talent by conducting thorough interviews.
- Monitored and adjusted pricing strategies to remain competitive within the industry, maximizing profitability without sacrificing customer satisfaction.
- Handled difficult customer situations with tact and diplomacy to protect the store's reputation while finding satisfactory solutions for all parties involved.
Receptionist/Construction Loan Clerk
First South Bank
03.1996 - 02.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Fiscal and Accounting Technician
Virginia State Air Pollution Control Board
07.1978 - 04.1986
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
- Organized general ledger with accuracy and within time constraints.
Education
High School Diploma -
Powhatan High School
Powhatan, VA06-1977
Skills
- Store operations
- Employee training
- Budget planning
- Budget management
- Daily closing coordination
Timeline
Bookstore Manager
Follett Higher Education Group
03.1997 - 12.2006
Receptionist/Construction Loan Clerk
First South Bank
03.1996 - 02.1997
Fiscal and Accounting Technician
Virginia State Air Pollution Control Board
07.1978 - 04.1986
High School Diploma -
Powhatan High School
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