LYDIA THAO
Kansas City,KS
Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, marketing and my ability to work well with others. Challenging customer relations position with an innovative organization that focuses on sales, retention, and resolutions.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
The Falls Apartments - Nolan Living
05.2022 - Current
- Follow up on delinquent tenants and coordinate collection procedures.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Collect and maintain careful records of rental payments and payment dates.
- Oversee monthly collections and maintain high payment rates by building positive relationships with tenants.
- Escalate major issues to property manager for immediate remediation.
- Implement and enforce policies and procedures to maintain the asset to highest standards.
Accounts Payable Specialist
Hendrick Automotive Group
05.2019 - 05.2020
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Assembled vendor invoices and processed incoming payments.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Sales Manager
Hendrick Toyota
11.2016 - 05.2019
- Transferred to another department shortly after 3 months of sales/product training into the Vehicle Xchange Program
- Oversaw and operated the Vehicle Xchange Program department
- Tracked weekly sales to develop senior leadership reports for business development planning
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close
- Put together a team that could perform as a BDR, however, trained them to transition into sales consultants
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant Property Manager
Premier Real Estate Management LLC
11.2014 - 10.2016
- Increased occupancy from 72 % to 98 % through Resident Satisfaction and Customer Rapport
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Leasing Agent/Assistant Property Manager
First Management Inc
12.2013 - 11.2014
- Conducted background checks on applicants
- Experienced in various types of properties including new construction, luxury apartments, student housing and multi-family complexes
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Maintained accurate records of all correspondence with and from tenants.
EXPERIENCE Property Manager
The Liberty Group
06.2020 - 1 1
- Administered everyday operations of a 108-unit loft property that offered affordable housing
- Quickly obtained general knowledge of affordable housing as well as audited files that needed recertifications
- Processed rent roll and posted notices for any rent showing balances unpaid
- Organized and put together lease signings for renewals and new move ins
- Created a waiting list for units coming available for pre-leasing
Education
Certificate: Massage Therapy -
Pinnacle Career Institute
Lawrence, KSSkills
- Sales
- Marketing
- Networking
- Property Management
- Exceptional Customer Service
- Business Development
- Account Reconciliation
- Leasing and Sales
- Business Processes and Procedures
- Staff Management
Timeline
Assistant Property Manager
The Falls Apartments - Nolan Living
05.2022 - Current
EXPERIENCE Property Manager
The Liberty Group
06.2020 - 1 1
Accounts Payable Specialist
Hendrick Automotive Group
05.2019 - 05.2020
Sales Manager
Hendrick Toyota
11.2016 - 05.2019
Assistant Property Manager
Premier Real Estate Management LLC
11.2014 - 10.2016
Leasing Agent/Assistant Property Manager
First Management Inc
12.2013 - 11.2014
Certificate: Massage Therapy -
Pinnacle Career Institute
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