Lydia Thomas
Kentwood,MI
Summary
Dynamic logistics professional with extensive experience at Miller Time Transportation LLC, excelling in freight management and route planning. Proven track record in optimizing delivery processes, enhancing customer satisfaction, and reducing costs through strategic decision-making. Adept at staff development and regulatory compliance, fostering a collaborative and efficient work environment.
Experienced with managing logistics dispatch operations and coordinating deliveries to meet client expectations. Utilizes effective communication and problem-solving skills to navigate logistical challenges and ensure timely dispatches. Track record of optimizing routes and fostering teamwork within high-pressure environments.
Logistics professional with strong background in coordinating dispatch operations and optimizing logistics processes. Known for collaborative teamwork and delivering reliable results in dynamic environments. Skilled in route planning and real-time communication, ensuring smooth operations and adaptability to changing needs.
Overview
11
11
years of professional experience
Work History
Logistics Dispatcher
Miller Time Transportation LLC
11.2018 - Current
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Assisted in tracking shipments using logistics software to optimize routes.
- Communicated with drivers to provide updates and resolve issues promptly.
- Monitored inventory levels and reported discrepancies to management.
- Supported team in maintaining compliance with safety regulations and protocols.
- Learned operational procedures to enhance understanding of logistics processes.
- Prepared documentation for shipments, ensuring accuracy and completeness.
- Collaborated with warehouse staff to streamline loading and unloading activities.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
- Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
- Streamlined order processing workflows, resulting in decreased order turnaround time and higher customer satisfaction rates.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Reduced fuel costs by analyzing route data and recommending more efficient paths for drivers.
- Continuously sought opportunities for professional development, staying current with industry trends and best practices to enhance overall job performance.
- Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Oversaw the maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed for optimal performance.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Document Controller/Clerical Specialist
Amway
03.2020 - 07.2023
- Managed document control processes, ensuring compliance with regulatory requirements and industry standards.
- Developed and maintained a comprehensive filing system for project documentation to enhance retrieval efficiency.
- Coordinated document reviews and approvals among project stakeholders, facilitating timely feedback and revisions.
- Implemented version control protocols to track changes in documents, reducing errors during project execution.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
- Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
- Streamlined document processing workflows to enhance operational efficiency.
- Managed inventory control systems to ensure accurate stock levels and availability.
- Coordinated schedules and appointments, optimizing team productivity and communication.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Created work orders for production lines
- Reconcile work orders when they where finish
Dock Team Lead
Amway
04.2014 - 07.2023
- Directed team operations to enhance productivity and streamline processes.
- Mentored junior staff, fostering professional development and knowledge sharing.
- Implemented strategic initiatives to optimize workflow efficiency across departments.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Collaborated with cross-functional teams to align project goals with organizational objectives.
- Developed training programs that increased team competency and engagement levels.
- Facilitated regular team meetings to ensure clear communication of project timelines and expectations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Diversity Officer/ Human Resource Liaison
Amway
10.2021 - 03.2023
- Developed and implemented diversity training programs to enhance inclusivity across the organization.
- Collaborated with leadership to create strategic initiatives promoting equitable workplace practices.
- Facilitated focus groups to gather feedback on diversity efforts and inform policy adjustments.
- Analyzed workforce demographics and trends to identify areas for improvement in representation.
- Led workshops on unconscious bias, fostering awareness and encouraging open dialogue among staff.
- Assisted in developing company-wide diversity goals, objectives, and metrics to track progress over time.
- Produced comprehensive reports on diversity metrics, providing actionable insights for senior management decision-making.
- Established partnerships with community organizations to support recruitment of diverse talent.
- Developed internal communications materials designed to raise awareness about the importance of diversity and inclusion within the organization.
- Counseled administration, faculty and staff regarding affirmative action, harassment, hiring practices and diversity, equity and inclusion (DEI) issues.
- Increased awareness of diversity issues by organizing educational workshops, seminars, and training sessions.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Educated staff on organizational mission and goals to help employees achieve success.
Quality Technician
Amway
03.2018 - 05.2020
- Conducted quality inspections, ensuring compliance with industry standards and specifications.
- Developed and implemented testing procedures to enhance product reliability and performance.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Trained staff on quality control processes, fostering a culture of continuous improvement.
- Led root cause analysis initiatives, implementing corrective actions to prevent recurrence of quality issues.
- Streamlined quality assurance workflows, enhancing efficiency while maintaining high-quality standards.
Education
No Degree -
Delgado Community College
New Orleans, LAGeneral Studies
Eau Claire High School
Eau Claire, MI06-1989
Skills
- Freight management Know-how
- Emergency response preparedness
- Regulatory compliance awareness
- Geographical awareness
- Inventory control expertise
- Transportation
- Strong decision-making
- Budgeting and cost control
- Logistics software
- Supply chain
- Route planning expertise
- Staff development
- Regulatory compliance adherence
- Logistical operations
- Safety processes and procedures
- Telephone etiquette
- Trucking dispatching
- Staff training and development
- Logistics management
Timeline
Diversity Officer/ Human Resource Liaison
Amway
10.2021 - 03.2023
Document Controller/Clerical Specialist
Amway
03.2020 - 07.2023
Logistics Dispatcher
Miller Time Transportation LLC
11.2018 - Current
Quality Technician
Amway
03.2018 - 05.2020
Dock Team Lead
Amway
04.2014 - 07.2023
No Degree -
Delgado Community College
General Studies
Eau Claire High School
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