Lydia Todd

● Improved safety and awareness for a team of lifeguards by establishing a 15-minute rotation during shifts.

● Established pool coverage by coordinating with the Aquatic Director to address staff delays or absences.

● Constructed a concise report of any safety, chemical or equipment concerns on the pool deck, to be address promptly, to uphold NYS health standards.

● Consistently delivered outstanding customer service, exceeding the company's “Friendliness Score” goal of 9.1 for the months of June, August & September.

● Efficiently managed member schedules using scheduling software, while collaborating with team members to ensure seamless desk operations and timely responses during high-demand periods.

• Enhanced staff performance and morale by conducting regular training sessions, skill assessments, and fostering a collaborative team environment.
• Scheduled 8 lifeguards to provide adequate coverage of pool areas during operating hours.
• Evaluated employee performance regularly, providing mentoring for continuous improvement in their skills and abilities.
• Managed daily pool facility operations, including safety compliance, maintenance checks, and supervision of swim practices, gym classes, and community swim sessions to ensure adherence to protocols.
• Taught swim lessons to children ages 4-10, contributing to their skill development and confidence in the water.

• Collaborated with Senator Brouk’s communications team to draft speaking points for the induction of Captain Ihor Hoshowsky into the New York State Senate Veteran's Hall of Fame (June 29th, 2022)
• Conducted thorough research on political issues to better inform candidate''s decision-making process.
• Co-created and organized Senator Brouk’s appearance at Penfield’s and Irondequoit’s Fourth of July Parade (July 4th, 2022)
• Utilized tools such as Canva to create posters and advertisements for 3 events (Maternal Health Drive at Rochester Office of State Senator Samra Brouk, Poster for keynote speaker at Maternal Health Awareness Event)
• Gained valuable insight into local government processes through shadowing experienced staff members in their daily activities.

• Facilitated regular cultural programming meetings with campus department members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnership with the French Department to coordinate monthly French Club dinners with exchange students.
• Organized the French Village’s “Crepe Night” by managing the budget, recruiting volunteers, and overseeing event execution, including cooking and serving.
• Organized and led cultural programming for a living and learning community while supporting international students in their transition to college through orientation and ongoing assistance.

• Elevated the quality of donor interactions by continuously refining personal communication skills through practice and professional development opportunities.
• Enhanced donor satisfaction with thorough follow-up on pledge commitments, ensuring accurate record-keeping and timely updates.
• Contributed to success of each campaign by remaining flexible and adaptable in response to changing organizational priorities and goals.