Lydia Torres-Haley
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
2
2
years of professional experience
Work History
Mixer Operator
Treehouse Private Brands
05.2023 - Current
- Maximized efficiency by closely monitoring the mixing process and making necessary adjustments.
- Demonstrated flexibility by cross-training on various equipment types, allowing for seamless coverage when needed due to absences or personnel shortages.
- Consistently met production deadlines through effective time management and task prioritization skills.
- Upheld strict cleanliness standards within the work area, contributing to an organized and efficient workspace conducive to high productivity levels.
- Collaborated with team members to optimize workflow, resulting in increased production rates.
- Maintained a safe working environment by adhering to established safety protocols and procedures.
- Supported quality control efforts by promptly reporting any deviations or non-conformance issues observed during production runs.
- Documented daily production activities accurately, providing valuable data for performance analysis and optimization efforts.
Server
Wings Etc.
03.2023 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Catering Server
Levy's
08.2021 - 08.2022
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Education
High School Diploma -
Hopkins County Central High School
Madisonville, KY05.2021
Skills
- Environmental Awareness
- Cleaning Procedures
- Efficiency Optimization
- Cost Control
- Table Bussing
- Supply Restocking
- Food Running
- Food Inspection
- Event Setup
- Set up Procedures
- Cleaning and Sanitizing
- Equipment Management
- Detail Oriented
- Exceptional Customer Service
- Customer Service
- Cash Handling
- Drawer Management
- Customer Complaint Resolution
- Customer Satisfaction
- Production Scheduling
- Workplace safety
- Material handling
- Attention to detail
- Time management
- Housekeeping
- Health and Safety Regulations
- Patience and Empathy
- Organizational Skills
- Multitasking Abilities
- Stress Management
- Behavior Management
- Adaptability and Flexibility
- Child Safety Awareness
Additional Information
Willing to relocate as well.
Timeline
Mixer Operator
Treehouse Private Brands
05.2023 - Current
Server
Wings Etc.
03.2023 - 05.2023
Catering Server
Levy's
08.2021 - 08.2022
High School Diploma -
Hopkins County Central High School
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