Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excels in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
4
4
years of professional experience
Work History
Community Regulatory Agent
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
08.2022 - 12.2024
Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Utilized computer systems for tracking, information gathering and and or troubleshooting.
Attended team meetings regularly to discuss updates on products, services and policies changes.
Conducted risk assessments to identify potential areas of fraud or non-compliance.
Ensured timely completion of all assigned tasks within set deadlines.
Monitored changes in applicable laws and regulations that affect the organization's operations.
Prepared detailed reports on incidents and arrests made.
CCTV Monitoring/video surveillance.
Performed searches for missing persons using a variety of investigative methods.
Veterinary Shift Lead
Banfield Pet Hospital
Glendale, AZ
05.2021 - 02.2023
Monitored employee performance and provided feedback on areas for improvement.
Assisted in the training of new employees.
Responded to customer inquiries and complaints in a professional manner.
Trained new employees on company policies, procedures, and job duties.
Identified opportunities for operational improvements and communicated them to management.
Ensured that all safety protocols were followed at all times.
Resolved conflicts between customers, employees, and vendors in a timely manner.
Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
Maintained accurate medical records of all patients.
Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
Communicated effectively with other health care professionals regarding patient care plans and progress reports.
Provided accurate information about products, prices and services.
Developed promotional strategies to increase sales volume.
Recreation Coordinator Assistant at Salt River Pima-Maricopa Indian CommunityRecreation Coordinator Assistant at Salt River Pima-Maricopa Indian Community