Lydia Troeung
Glendale,AZ
Summary
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excels in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
4
4
years of professional experience
Work History
Community Regulatory Agent
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
08.2022 - 12.2024
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Ensured timely completion of all assigned tasks within set deadlines.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Prepared detailed reports on incidents and arrests made.
- CCTV Monitoring/video surveillance.
- Performed searches for missing persons using a variety of investigative methods.
Veterinary Shift Lead
Banfield Pet Hospital
Glendale, AZ
05.2021 - 02.2023
- Monitored employee performance and provided feedback on areas for improvement.
- Assisted in the training of new employees.
- Responded to customer inquiries and complaints in a professional manner.
- Trained new employees on company policies, procedures, and job duties.
- Identified opportunities for operational improvements and communicated them to management.
- Ensured that all safety protocols were followed at all times.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Maintained accurate medical records of all patients.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Communicated effectively with other health care professionals regarding patient care plans and progress reports.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
Education
Bachelor of Science - Criminal Justice
Purdue Global University
05-2027
Ironwood High School
Glendale12-2016
Skills
- Regulatory compliance
- Data analysis
- Incident reporting
- Risk assessment
- Conflict resolution
- Law enforcement collaboration
- Analytical and logical thinking
- Client relations
- Teamwork and collaboration
Languages
Cambodian
Professional
Timeline
Community Regulatory Agent
Salt River Pima-Maricopa Indian Community
08.2022 - 12.2024
Veterinary Shift Lead
Banfield Pet Hospital
05.2021 - 02.2023
Bachelor of Science - Criminal Justice
Purdue Global University
Ironwood High School
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