Lydia Vance
Monroe,OH
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Hidden Valley Orchards
2023.08 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Bartender and Server
The Monkey Bar And Grill
2022.03 - 2023.08
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Business Office Associate
Carmax
2021.07 - 2022.03
- Processed appraisal, deal, and trade paperwork efficiently to support smooth office procedures
- Created and updated Order Entry paperwork to document and report on client information; including liens, finances, vehicle and customer information
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Routed agreements, contracts and invoices to correct recipients.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Updated financial, customer and business records in company databases.
- Prepared shipping packages by printing packing labels and verifying orders.
- Processed Auction paperwork and payments and developed relationships with multiple dealerships
- Partnered with various lien holders to retrieve accurate customer payoffs
- Processed registration paperwork and partnered with the Centerville Title Office and DMV to ensure all titling and registration is accurate
Lead Sales Associate
Sperry Outlet
2020.08 - 2021.07
- Processed payments and returned accurately receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room.
- Created eye-catching merchandise displays to entice customers into store.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Cross-trained on different positions to best support team during peak periods.
- Coached other employees in customer service strategies and successful selling techniques.
- Achieved sales targets regularly to enable sustained growth.
- Managed cash register operations using POS system and processed sales and returns.
- Delegated tasks to maintain efficient workflow.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
Sales Associate
Fossil
2018.08 - 2020.08
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products, and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Administrative Assistant
Home2 Suites By Hilton
2018.01 - 2018.08
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Monitored reservations to track incoming parties and special events.
Administrative Assistant
Graebel Optim Workspace
2016.06 - 2017.07
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Produced and distributed packer and delivery driver documents containing load and drop off information for clients belongings.
- Keyed in customer contacts and delivery dates to update details in company databases.
Education
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Monroe Local Schools
Monroe, OH05.2017
Skills
- Customer Service Expertise
- Merchandising knowledge
- Cash handling accuracy
- Results-oriented
- Verbal/written communication
- Sales expertise
- Team player mentality
- Time management ability
- Experience in leadership
- Data management
- Organization & Cleanliness
- Critical thinking
- Conflict resolution
- Training & Development
- MS Office
- Document control
- Meticulous attention to detail
- Motor Vehicle Operation
- Mixology Techniques
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions at various times.
- Recognized as a President's Club Member for outstanding performance and a top survey score at 95%
Certification
- Licensed Notary of the Public - 2022
Timeline
Bartender
Hidden Valley Orchards
2023.08 - Current
Bartender and Server
The Monkey Bar And Grill
2022.03 - 2023.08
Business Office Associate
Carmax
2021.07 - 2022.03
Lead Sales Associate
Sperry Outlet
2020.08 - 2021.07
Sales Associate
Fossil
2018.08 - 2020.08
Administrative Assistant
Home2 Suites By Hilton
2018.01 - 2018.08
Administrative Assistant
Graebel Optim Workspace
2016.06 - 2017.07
University of Cincinnati
High School Diploma -
Monroe Local Schools
- Licensed Notary of the Public - 2022
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