Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Varela-Gunderson

Monroeville,IN

Summary

Adept at enhancing client satisfaction and independence, I leveraged organizational skills and patient education at Community Home Health Care to improve client experiences. My proactive approach in documentation and quality assurance led to significant trust and loyalty from clients, showcasing my ability to meet and exceed employer expectations with a focus on results. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Client Care Coordinator

Community Home Health Care
05.2022 - 06.2024
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.

Direct Support Professional Caregiver

Indiana Mentor Network
10.2021 - 05.2022
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Facilitated effective communication between clients and their families, fostering strong relationships and promoting family involvement in the caregiving process.

Direct Support Professional Caregiver

REM
08.2018 - 10.2021
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.

Home Health Aide

Brightstar Healthcare Agency
07.2019 - 11.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Education

High School Diploma -

Parker High School
Janesville
01.2018

Skills

  • Organizational Skills
  • Patient Education
  • Claims Processing
  • Medical Terminology
  • Documentation
  • Scheduling
  • Quality Assurance
  • Customer Service
  • Computer Skills
  • Understanding Customer Needs

Timeline

Client Care Coordinator

Community Home Health Care
05.2022 - 06.2024

Direct Support Professional Caregiver

Indiana Mentor Network
10.2021 - 05.2022

Home Health Aide

Brightstar Healthcare Agency
07.2019 - 11.2019

Direct Support Professional Caregiver

REM
08.2018 - 10.2021

High School Diploma -

Parker High School
Lydia Varela-Gunderson