LYDIA VAZQUEZ
Chicago
Summary
Dynamic healthcare leader with extensive experience at Oak Street Health, excelling in staff development and process implementation. Proven track record in enhancing patient engagement and care coordination, leveraging data management and motivational interviewing techniques to drive quality outcomes. Adept at fostering team collaboration and addressing coverage gaps to optimize service delivery.
Overview
19
19
years of professional experience
Work History
Sr. Practice Manager
Oak Street Health
Chicago
02.2018 - Current
- Monitored appointment schedules to identify resource demands and address coverage gaps.
- Hired, trained, and supervised multi-disciplinary team to enhance service delivery.
- Communicated with patients, ensuring confidentiality of medical information.
- Advocated for program initiatives, care teams, and patient welfare.
- Addressed feedback from care team members through constructive problem-solving.
- Assessed root causes when goals were not met and led continuous improvement initiatives.
Care Coordination Manager
PCC Community Wellness Center
09.2014 - 11.2017
- Supervise a team of 24 Care Coordinators and 7 Financial Counselors
- Monitor time tracking and attendance/complete payroll timecards in ADP portal for team members
- Preside over internal systems to ensure completion of all referrals generated by PCC providers from point of obtaining authorization to the receipt of consult notes, imaging and diagnostics from external providers
- Collaborate with Director of Performance Improvement to analyze strategies to achieve pay for quality bonuses related to care management outreach, processes and closing of care gaps for patients
- Strengthen and mentor staff competencies to serve as a link between patients and their providers; develop training and/or utilize established curriculum to ensure comprehensive care coordination and align with emerging models, and preferably evidence-based models of care
- Maintain standardized care management operations across 12 health centers through measured and enforced procedures for supervisees
- Create innovation and evidence based interventions for hard to reach and non-compliant patients in order to increase organizational achievement towards patient engagement and closing individual care gaps
- Control the fidelity of education and assistance to individuals and families with application processes for all Qualified Health Plans (QHPs.) provided by financial counselors and outreach and enrollment team
- Run quarterly reports for staff metrics
- Managed administrative coordination for third party MCOs: Luries, Aetna BH, FHN, MyCare, CHECK UIC
Care Coordinator Team Lead
PCC Community Wellness Center
09.2013 - 09.2014
- Manage bus pass inventory for all 11 PCC sites
- Order supplies for department
- Train new employees
- Answer phones/Fax documents
- Schedule patient appointments
- Complete data entry for patient caseload
- Decrease barriers to care, increase motivation and foster open communication
- Coordinate and follow up with patient care
- Coordinate and schedule care for patients with high priority referrals
- Follow up with other healthcare facilities for patient results
- Coordinate transportation for patients
- Case management of prenatal and postpartum patients
Care Coordinator
PCC Community Wellness Center
03.2010 - 09.2013
- Answer phones/Fax documents
- Schedule patient appointments
- Complete data entry for patient caseload
- Decrease barriers to care, increase motivation and foster open communication
- Coordinate and follow up with patient care
- Coordinate and schedule care for patients with high priority referrals
- Follow up with other healthcare facilities for patient results
- Coordinate transportation for patients
- Case management of prenatal and postpartum patients
Performance Improvement Assistant
PCC Community Wellness Center
01.2010 - 03.2010
- Answer phones/Fax documents
- Schedule patient appointments
- Complete data entry for patient caseload
- Decrease barriers to care, increase motivation and foster open communication
- Coordinate and follow up with patient care
- Follow up with other healthcare facilities for patient results
- Case management of prenatal and postpartum patients
- Case management of patients with abnormal pap smear results
- Case management of patients with Diabetes
- Case management of patients with Asthma
- Case management of children with elevated lead levels
Medical Records Clerk
PCC Community Wellness Center
01.2006 - 01.2010
- Initiate the medical chart
- Pull charts daily for patients who are scheduled
- Responsible for inserting all documents in charts
- Pull charts as needed for special audits, peer review, refill requests and such
- Transfer old charts to new charts
- Make copies of various forms when required
- Mail out request for medical records when presented with a properly completed medical release
- Order forms and other necessary supplies when needed
Skills
- Staff development and training
- Process implementation
- Self-motivation
- Team leadership
- Data management
- Conflict resolution
- Microsoft Office proficiency
- Centricity/Athena EMR knowledge
- Document handling
- Organizational skills
- Multi-tasking abilities
- Safety net learning collaboration
- Motivational interviewing techniques
Languages
Bilingual (English / Spanish)
Special Training
- Safety Net Learning Collaborative Leadership Institute
- Motivational Interviewing
Timeline
Sr. Practice Manager
Oak Street Health
02.2018 - Current
Care Coordination Manager
PCC Community Wellness Center
09.2014 - 11.2017
Care Coordinator Team Lead
PCC Community Wellness Center
09.2013 - 09.2014
Care Coordinator
PCC Community Wellness Center
03.2010 - 09.2013
Performance Improvement Assistant
PCC Community Wellness Center
01.2010 - 03.2010
Medical Records Clerk
PCC Community Wellness Center
01.2006 - 01.2010
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