Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Vincent

Lydia Vincent

Plattsburgh,NY

Summary

I have management and supervisor experience, that makes it easy for me to enter a job and learn the ropes and move up in a company efficiently. I work well with others and have impeccable customer service. I can do ware house work, pick and packing, i can box and sort orders. I have many skills and am easy to train and work.

Overview

9
9
years of professional experience

Work History

Partner

Stewart's
Plattsburgh, New York
01.2025 - Current
  • I am a store closer. I count our register cash twice within a shift, as well as inventory our lottery tickets
  • I assist customers through out the shift, while cleaning and maintaining the shop and prepping for the morning shift to open before closing.
  • Delegate the staff on my shift to ensure the store runs as need and all tasks are completed before close.

Manager

Marias Cocina & Lounge
Plattsburgh, NY
04.2024 - 07.2024
  • Managed daily operations to ensure team productivity and efficiency.
  • Coordinated schedules and resources to optimize workflow and meet project deadlines.
  • Implemented process improvements to enhance service delivery and client satisfaction.
  • Developed training materials for employee onboarding and performance enhancement.
  • Assisted in budget management by monitoring expenditures and identifying cost-saving opportunities.
  • Fostered a collaborative environment by facilitating team meetings and communication channels.
  • Evaluated performance metrics to identify areas for improvement within the team.
  • Resolved conflicts proactively, promoting a positive workplace culture through effective communication strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • I wrote and posted our daily menu across sales apps and online as well as in store
  • Assisted all customers, taking orders, handling money.
  • I was an active manager and waitress and finance log

Manager

Latin Caribbean Soul
08.2023 - 01.2024
    • Managed daily operations to ensure team productivity and efficiency.
    • Coordinated schedules and resources to optimize workflow and meet project deadlines.
    • Implemented process improvements to enhance service delivery and client satisfaction.
    • Developed training materials for employee onboarding and performance enhancement.
    • Assisted in budget management by monitoring expenditures and identifying cost-saving opportunities.
    • Fostered a collaborative environment by facilitating team meetings and communication channels.
    • Evaluated performance metrics to identify areas for improvement within the team.
    • Resolved conflicts proactively, promoting a positive workplace culture through effective communication strategies.
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Controlled costs to keep business operating within budget and increase profits.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
    • Improved safety procedures to create safe working conditions for workers.
    • Achieved departmental goals by developing and executing strategic plans and performance metrics.
    • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
    • Improved marketing to attract new customers and promote business.
    • Reduced operational costs through comprehensive process improvement initiatives and resource management.
    • Oversaw inventory management, optimizing stock levels, and reducing waste.

Associate

Taylor Rental
03.2023 - 07.2023
  • Processed rental transactions accurately using point-of-sale systems, improving customer service experience.
  • Handled inventory management tasks, tracking stock levels and assisting with restocking procedures.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels among clients.
  • Supported marketing initiatives by promoting rental services through social media and local outreach efforts.

Associate

Burger King
01.2022 - 10.2022
  • Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
  • Operated kitchen equipment safely, preparing food items according to health standards.
  • Maintained cleanliness and organization of workstations to ensure a safe environment.
  • Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained cleanliness and organization of the restaurant, enhancing the dining experience for guests.
  • Collaborated with team members to maintain a smooth workflow during peak hours, minimizing wait times for customers.
  • Utilized time management skills effectively during periods of high volume activity in order to prioritize tasks and maintain a high level of efficiency.

Ware House Associate

Intra-Pac
07.2019 - 07.2022
  • Collaborated with team members to streamline warehouse processes, increasing productivity during peak seasons.
  • Conducted regular inspections of equipment to ensure proper functioning and adherence to safety standards.
  • Ran multiple machines keeping the paperwork current for product running and regular quality checks
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as 60 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Conducted quality inspections on incoming shipments, identifying discrepancies and preventing errors.

Food Ware House Associate

Northern Culinary Brands
05.2016 - 02.2018
    • Cooked food in the kitchen to be packaged
    • Packed and seasoned raw meats by the 50pound increments
    • Worked in the packaging department, measuring and packing food containers
    • Worked in the shipping boxing and sending out ready food packages.

Education

High School Diploma -

GED At One Work Source
Plattsburgh, NY
06.2014

Skills

  • Innovation mindset
  • Strategic planning
  • Sales strategy development
  • Conflict resolution
  • Workflow optimization
  • Creative and critical thinking
  • Excellent communication
  • Establishing effective relationships
  • Building trust and relationships
  • Organization and administration
  • Judgement and decision making
  • Staff management
  • Attention to detail
  • Employee motivation

Timeline

Partner

Stewart's
01.2025 - Current

Manager

Marias Cocina & Lounge
04.2024 - 07.2024

Manager

Latin Caribbean Soul
08.2023 - 01.2024

Associate

Taylor Rental
03.2023 - 07.2023

Associate

Burger King
01.2022 - 10.2022

Ware House Associate

Intra-Pac
07.2019 - 07.2022

Food Ware House Associate

Northern Culinary Brands
05.2016 - 02.2018

High School Diploma -

GED At One Work Source

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Lydia Vincent