Lydia Wagner
Borger,TX
Summary
I am equipped with excellent communication skills consistently maintains detailed logs of important events. Trustworthy and committed to honest interactions with supervisors, employees and customers. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Borger, TX
02.2022 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Verified and weighed incoming shipments of raw materials.
- Recorded incoming weights on log sheets.
- Maintained communication with truck drivers regarding arrival times, paperwork requirements, and product availability.
- Checked all outgoing loads for accuracy against customer orders.
- Assisted in resolving discrepancies between inventory records and actual shipment weights.
- Performed regular maintenance checks on equipment such as scales, computers, printers.
- Stepped in to be in charge when Supervisor was gone.
- Monitored security cameras to detect any suspicious activity around the scale house area.
- Responded to customer inquiries regarding products, services, pricing information.
- Communicated with management about any issues or problems that arose during operations.
- Reported any incidents or accidents immediately to supervisors.
- Updated logs regularly with current information regarding shipments.
- Adhered strictly to company policies at all times while working in the scale house area.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Provided friendly and professional assistance to employees, visitors and customers.
Security Officer
Buddy Leggett Investigations
Borger, TX
04.2021 - 12.2021
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Enforced safety regulations, including no smoking areas, seat belt laws, and hazardous material storage.
- Maintained records of all persons entering and exiting the facility in order to track visitor traffic and verify employee attendance.
- Provided escorts for visitors as needed upon request.
- Made sure all locked gates were secure and noted it in report.
Assistant Manager
Allsups Convience Store
Borger, TX
03.2007 - 03.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Assisted in the preparation of audit reports for management review.
- Maintained accurate records of product orders, deliveries and returns.
- Assisted in recruiting, interviewing and hiring new team members.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
Certified Nurse Assistant
Sant Ann's Nursing Home
Panhandle, TX
11.2005 - 03.2007
- Assisted patients with activities of daily living, such as bathing and dressing.
- Provided compassionate care to elderly, disabled and terminally ill individuals.
- Observed patient behavior and reported any changes to the supervising nurse.
- Maintained accurate records of patient progress and condition.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Answered call lights in a timely manner and responded appropriately to requests from patients or family members.
- Prepared rooms for incoming patients by setting up medical equipment and making beds according to hospital protocols.
- Transported patients safely between departments within the facility using wheelchairs or other appropriate devices.
- Performed bedside care procedures such as catheterizations, enemas, douches and irrigations.
- Participated in team meetings with nurses, physicians and other healthcare personnel regarding patient care needs.
- Reported any changes in a patient's condition immediately to the supervising nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted with ambulation training for those who are physically impaired.
- Helped nursing staff develop individualized plans of care for each patient.
Assistant Manager
Sonic
Borger, TX
09.2002 - 02.2005
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Borger High
Borger, TX05-2003
Some College (No Degree) - Healthcare
Frank Phillips College
Skills
- CCTV Monitoring
- Document Management
- Electronic surveillance
- Personnel screening
- Threat Management
- Access Control
- Visitor tracking
- Emergency Management
- Premises patrol
- Identification verification
- Investigation documentation
- Security systems knowledge
- Threat Assessment
- Complex Problem-Solving
- Incident Reporting
- Preventive Maintenance
- Equipment Setup
- Safety Protocols
- Supply Management
- Quality Control
Certification
- Security License level 2
- Manager Certification
Timeline
Security Officer
Allied Universal Security Services
02.2022 - Current
Security Officer
Buddy Leggett Investigations
04.2021 - 12.2021
Assistant Manager
Allsups Convience Store
03.2007 - 03.2021
Certified Nurse Assistant
Sant Ann's Nursing Home
11.2005 - 03.2007
Assistant Manager
Sonic
09.2002 - 02.2005
High School Diploma -
Borger High
Some College (No Degree) - Healthcare
Frank Phillips College
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