Office
Lydia Ward
Director Of Membership Communications
Dayton,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Director Membership Services & Campus Communication
The Salvation Army
Dayton
04.2021 - Current
- Promoted from Education Technology Specialist to oversee the Department of Membership Services and Campus Communication while successfully managing, leading and directing a team of eight associates
- Daily functions included but not limited to: Planning, coordinating and implementation of new technology useful for membership communication and statistical reasoning for logistical planning
- Creating brand guidelines as it pertains to The Salvation Army Dayton Kroc Center
- Managing staff to drive communication programs, events and electronic and in-person communication throughout the center
- Managing the company's online and social network/media platforms to educate the public of the goods and services afforded to the communities.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored expenditures to mitigate risk of overages.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored and coordinated workflows to optimize resources.
- Evaluated scripts to identify creative strategies and resource needs.
- Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
- Evaluated company documentation to verify alignment with regulatory requirements.
Education Technology Specialist
The Salvation Army
Dayton
05.2018 - Current
- Promoted from Member Services Representative to The Education Technology Specialist, and oversee the education department, including four direct reports
- Author proposals for programs, lessons plans, and staff meeting agendas
- Responsible for staffing: interviewing, onboarding, and training
- Establish clear and measurable objectives for education/program outcomes and collaborate with leadership to adjust/enhance
- Key player in the strategy and statistical tracking method used to increase traffic and programs.
- Built and managed relationships with key clients and partners to drive growth.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Member Services Consultant
AAA-Allied Group
Dayton
01.2015 - 01.2016
- Assisted 40-60 customers daily
- Spearheaded new account set up, account payment processing, account changes, and customer retention efforts
- Sold new products and services to all callers as well as documented calls/transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Mass Communications, Public Relations
Wright State University
Dayton, OH 09.2015 - 05.2018
Associates Degree - Communications
Sinclair Community College
Dayton, OH 09.2010 - 05.2013
Skills
Story pitching
Issues resolution
Script review and revision
Negotiation
Business administration
Staff Development
Verbal and written communication
Project Management
Financial Management
Budgeting
Strategic planning
Rules and regulations
Strategies and goals
Search Engine Optimization
Staff Management
Certification
First aid
Accomplishments
- Supervised a team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Developed campus campus-wide newsletter The Nameless Newsletter which kept colleagues abreast of campus news.
- During my first year as a supervisor, I developed two successful programs that have been adopted by The Salvation Army as forever programs due to their success
- Drove customer growth by utilizing, promotions selective surveys, and net promoter scores to analyze our clients and their wants.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Association of Information Technology Professionals
- American Marketing Association
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leave4-day work weekPaid time off401k matchHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Software
Citrix
Devnext
Publisher
Languages
as
am
Interests
Team Development
Project Management
Accounts and Records
Youth and Adult professional mentorship
Program Analizing
Strategic conflict managment
Pubic Spealing
Timeline
Director Membership Services & Campus Communication
The Salvation Army
04.2021 - Current
Education Technology Specialist
The Salvation Army
05.2018 - Current
Bachelor of Arts - Mass Communications, Public Relations
Wright State University
09.2015 - 05.2018
Member Services Consultant
AAA-Allied Group
01.2015 - 01.2016
Associates Degree - Communications
Sinclair Community College
09.2010 - 05.2013