Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Welsh

Robertsdale,AL

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Walmart
03.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.

Manager

Waffle House
01.2019 - 05.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated report data to proactively adjust and enhance operations.

Manager

Cracker Barrel
10.2010 - 12.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Manager

McDonald's
04.2006 - 10.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Education

High School Diploma -

Mc Ewen High School
Mcewen, TN
05.2009

Skills

  • Stocking and Replenishing
  • Retail Merchandising
  • Belt Conveyors
  • Cash Register Operation
  • Customer Service and Assistance
  • Till Counting
  • Advising and Coaching
  • Customer Complaint Resolution
  • Basic Math Functions
  • Refund Handling
  • Staff Assignments
  • Customer Inquiries

Timeline

Customer Service Cashier

Walmart
03.2022 - Current

Manager

Waffle House
01.2019 - 05.2021

Manager

Cracker Barrel
10.2010 - 12.2018

Manager

McDonald's
04.2006 - 10.2010

High School Diploma -

Mc Ewen High School

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