Lydia Willey
Worcester,MA
Summary
A caring and motivated individual with demonstrated ability to draw upon a combination of life experience and learned skill sets in order to provide individualized guidance and support designed to meet specific needs of all populations. Consistently motivated for self-improvement as part of an ongoing effort to be an excellent role model, team member, parent, and valuable member of society. A hard-working individual contributor who thrives when presented with challenges and who views all barriers as opportunities to grow personally. Cares deeply for the well-being of all others, animal and human alike, using personal passion to fuel ambition and drive towards excellence. An uniquely-qualified and highly valuable addition to any team engaged in providing personalized and responsive service to a range of populations and groups of consumers.
Overview
3
3
years of professional experience
Work History
Full Time Caregiver
Stay-At-Home-Parent
12.2020 - Current
- Provided 24/7 attentive and nurturing care to infants and young children, ensuring optimal safety, growth potential, and complete well-being throughout all activities.
- Utilized Principles of Child Social and Emotional Development to support infants and children through various stages of experience, incorporating family values into learning experiences and modeling through all interactions how to be kind to oneself and others at all times.
- Implemented consistent and structured routines for daily activities, permitting flexibility at times to allow for self-expression and a feeling of personal agency, while contributing to the children's sense of safety and security by providing a safe space with the caregiver.
- Modeled through personal behavior an adherence to pro-social values, mastery of emotional regulation skills, and a willingness to accept feedback and adjust expectations as needed throughout the day.
- Effectively managed the needs and preferences of multiple individual family members in a complementary manner, prioritizing certain needs when warranted by the circumstances or developmental stage of the family members.
- Demonstrated an excellent ability to simultaneously balance tasks such as daily meal planning and preparation, maintaining a healthy and sanitary environment within the home, keeping organization a top priority, and managing multiple schedules at the same time.
- Modeled self-care and consistency in creating and enforcing clear and healthy boundaries for oneself and others at all times.
Customer Service Associate
Petco
01.2022 - 01.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Regularly anticipated needs of others, often providing tailored assistance to customers before direct requests needed to be made.
- Consistently sought to improve organization throughout the store, utilizing less-busy time periods to maintain a steady level of inventory throughout the store and anticipating re-stocking needs prior to inventory running low.
- Effectively balanced excellent customer service skills with efficiency and a strong orientation towards adhering to all company policies at all times.
- Frequently made self available to train new associates to perform at the top level of their abilities.
- Managed all financial transactions and record-keeping in an honest and transparent manner.
- Utilized high-level communication skills to navigate interactions with customers, colleagues and management successfully. Maintained a calm and collected demeanor at all times, de-escalating conflicts as they arose and ensuring all individuals felt heard and respected.
- Performed at the top level from the first day in the role, consistently producing the highest numbers related to new store membership and customer or organizational donations. Moved quickly through wage tiers based on exceeding performance expectations throughout the time of employment.
Community Service Volunteer
HARBOR - Living In Freedom Together
01.2021 - 01.2022
- Improved community engagement by organizing and leading various volunteer initiatives.
- Contributed significantly to upholding organizational mission of helping women to exit the commercial sex trade, decrease and/or cease active Substance Misuse, and safely escape Domestic Violence-involved situations.
- Worked tirelessly to ensure SDOH-related needs of clients were met by providing access to healthcare, harm reduction supplies and education, nutritious meals, and hygiene supplies to enhance self-care practices.
- Actively participated in Survivor Mentoring, Advocacy, and Support for all clients.
- Contributed to the provision of shelter, safety, mediation services, conflict resolution, and modeling of life skills required to successfully navigate challenges and improve well-being.
Education
High School Diploma -
Assabet Valley Regional Technical School
Marlborough, MA06.2012
Skills
Medication Administration; Assessing for the needs of others and offering solutions tailored to specific needs; all skills related to excellent Customer Service; Proficiency in office skills such as Microsoft Applications, Google Suite, & Typing; Child, Adult, and Animal care essentials; Conflict Mediation & Effective Communication; Staff Orientation & Training; Effective Teamwork; Organizational Skills; an Attention to Detail; and demonstrated Leadership Abilities Adaptable to rapidly changing work landscapes and highly motivated to exceed expectations across a wide variety of roles within multiple industries and career fields
Additional Information
Military Service: September 2014- March 2015
As a Private First Class-ranked member of the Army National Guard, demonstrated loyalty, a duty to fulfill obligations, respect in treating others as they should be treated, selflessness in placing the needs of others before oneself, honor in living up to personal values, and a commitment to unwavering integrity and the upholding of moral values. Learned valuable, life-changing lessons about helping others to contribute to the greater good of the group and about always acting in a manner that enhanced the experience and outcomes for every individual involved rather than focusing only on oneself.
Career Objectives
Seeking a role in which my specific range of capabilities will make significant and meaningful contribution to the overarching organizational mission. Eager to focus drive and passion into honing previously learned skills, increasing knowledge, and mastering processes associated with the role provided. A strong candidate who is always aiming to improve the daily experience of those around through purposeful interaction and intentional collaboration.
Timeline
Customer Service Associate
Petco
01.2022 - 01.2023
Community Service Volunteer
HARBOR - Living In Freedom Together
01.2021 - 01.2022
Full Time Caregiver
Stay-At-Home-Parent
12.2020 - Current
High School Diploma -
Assabet Valley Regional Technical School