Lydia Williams
Professional
Greenville,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
10
10
Certification
Work History
Health Care Provider
Brushy Creek Cottages In Greer
08.2021 - 01.2024
- Checked patient pulse, temperature and respiration to take measurement of body's basic functions.
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Improved patient outlook and daily living through compassionate care.
Administrative Assistant
Dentistry
09.2020 - 01.2022
- Temporary position. Checking in patients, reviewing documentation, scanning in new documents, scheduling appointments and cancellations, providing quality customer service, etc.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
CSR-Customer Service Representative
Remote
01.2020 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Healthcare Provider
Nurse Next Door
01.2022 - Current
- Improved patient satisfaction by providing compassionate and personalized care.
- Enhanced healthcare team efficiency through effective communication and collaboration.
- Reduced patient readmission rates by implementing comprehensive discharge planning processes.
- Streamlined patient scheduling to optimize appointment availability and resource allocation.
- Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
Education
Some College (No Degree) -
University of South Carolina Upstate
Spartanburg, SCAssociate Of Applied Business - Busness/ Healthcare
Spartanburg Community College
Spartanburg, SC12.2018
Skills
- Conflict Resolution
- Healthcare Education
- Patient Assessments
- Counseling Services
- Staff Mentoring
- Treatment Implementation
- Report Preparation
- Medication Administration
- Team Collaboration
- Emergency Response
- Adaptability
- Problem Solving
- Compassionate Care
- Patient Education
Certification
- CNA/BLS/First Aid/CPR
- Administrative Assistant
- LICENSED SECURITY OFFICER
- Certified Medical Technician
- Medical Technologist (MT)
Timeline
Healthcare Provider
Nurse Next Door
01.2022 - Current
Health Care Provider
Brushy Creek Cottages In Greer
08.2021 - 01.2024
Administrative Assistant
Dentistry
09.2020 - 01.2022
CSR-Customer Service Representative
Remote
01.2020 - 06.2023
Some College (No Degree) -
University of South Carolina Upstate
Associate Of Applied Business - Busness/ Healthcare
Spartanburg Community College
- CNA/BLS/First Aid/CPR
- Administrative Assistant
- LICENSED SECURITY OFFICER
- Certified Medical Technician
- Medical Technologist (MT)
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