Lydia Williams
Dawsonville
Overview
3
3
years of professional experience
Work History
Bartender
The Velvet Elvis
Milledgeville, GA
04.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Shift Manager
Playa Bowls
Alpharetta, GA
02.2022 - 08.2022
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
Shift Manager/Key Holder
Bruster's Real Ice Cream
Cumming
08.2020 - 05.2022
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Education
Bachelor of Arts - Mass Communication
Georgia College And State University
Milledgeville, GA05.2026
High School Diploma -
Denmark High School
Alpharetta05.2022
Skills
- Creative
- Suggestive Selling
- Payment Processing
- Highly Reliable
- Order Management
- Engaging Personality
Alpha Delta Pi
- Active member
- VP of Event Management (present)
- Community Service Advisor (past)
Timeline
Bartender
The Velvet Elvis
04.2023 - Current
Restaurant Shift Manager
Playa Bowls
02.2022 - 08.2022
Shift Manager/Key Holder
Bruster's Real Ice Cream
08.2020 - 05.2022
Bachelor of Arts - Mass Communication
Georgia College And State University
High School Diploma -
Denmark High School