Lydia Wood
WASILLA ,AK
Summary
I am an extremely devoted individual looking to obtain a position that will collaborate with my current education, along with my working and personal experience. I am very driven and strive to enhance my knowledge to excel in the workplace. I am detail oriented with great communication, and multitasking and prioritizing skills. I can work dependently and independently and am self and team motivated. I have taken both oral and written communication classes to improve my ability to provide the best care to the patients and people I work with. I have a vast knowledge in healthcare and have the ability to adapt to and do well when presented with something new or challenging. I am passionate about the health care field and providing the best patient experience possible.
Overview
10
10
years of professional experience
Work History
LPN
Mat-Su Regional Medical Center
Palmer, AK
04.2024 - Current
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Floated between Urgent care, GI, Primary Care and Women's Health as needed.
Registrar and Union Floor Steward
Mat-Su Regional Medical Center, Urgent Care
Wasilla, AK
07.2020 - 04.2024
- Streamlined registration processes by implementing efficient online systems and reducing wait times.
- Ensured accurate patient records by diligently maintaining and updating information in the database.
- Appropriately triaged patients according to the severity of their condition
- Answered phone calls and directed calls appropriately
- Enhanced patient satisfaction by addressing concerns promptly
- Served as a liaison between hospital employees and the hospital and helped advocate/negotiate appropriate resolutions to employee/management disputes
Receptionist
Dr. Bostons Office
Wasilla, AK
04.2019 - 06.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered high-volume, multi-line telephone, appropriately handled each call according to patients needs each call according to patients needs
- Wrote jury letters and reference letters
- Filtered through resumes, interviewed and gave input on potential candidates for open positions
Optometric Assistant
Alaska Eye Care Center
Wasilla, AK
01.2015 - 04.2019
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Obtaining insurance verification
CNA Lead
Harbor View Manor
Wasilla, AK
01.2014 - 01.2015
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Education
BLS -
American Safety And Health Institute
Wasilla, AKHigh School Diploma -
WITC
Rice Lake, WILPN -
Alaska Pacific University
Anchorage, AK04.2024
Skills
- Nursing Ethics
- Vital signs monitoring
- Compassionate Care
- Outpatient Care
- Gastrointestinal Care
- Emergency Response
- Patient triaging
- IV administration
Accomplishments
- Graduated as Valedictorian
- Graduated with Honors
- Graduated with a leadership award
Timeline
LPN
Mat-Su Regional Medical Center
04.2024 - Current
Registrar and Union Floor Steward
Mat-Su Regional Medical Center, Urgent Care
07.2020 - 04.2024
Receptionist
Dr. Bostons Office
04.2019 - 06.2020
Optometric Assistant
Alaska Eye Care Center
01.2015 - 04.2019
CNA Lead
Harbor View Manor
01.2014 - 01.2015
BLS -
American Safety And Health Institute
High School Diploma -
WITC
LPN -
Alaska Pacific University