Lydia Woods
Glencoe,KY
Summary
Dynamic Medical Assistant with a proven track record at St. Elizabeth, excelling in patient care and electronic health records management. Recognized for enhancing office efficiency and reducing wait times through effective appointment scheduling. Strong communication skills and compassionate support ensure optimal patient experiences while adhering to HIPAA compliance and clinical documentation standards.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
St Elizabeth
09.2023 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Administered medications and vaccinations according to established protocols, enhancing patient care quality.
- Managed patient scheduling and follow-up appointments, improving office efficiency and reducing wait times.
- Maintained accurate electronic health records, ensuring data integrity and compliance with regulations.
- Administered patient exams and collected vital signs to support healthcare providers.
- Assisted in scheduling appointments, ensuring efficient patient flow and minimal wait times.
- Educated patients on treatment plans, medications, and preventive care for improved health outcomes.
- Managed inventory of medical supplies, optimizing stock levels to meet clinic demands effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
- Provided assistance to customers by answering telephone inquiries, checking for stock items and locating items on shelves.
Cashier
Walmart
12.2020 - 08.2022
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service and product information.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to optimize checkout flow during peak hours.
- Ensured compliance with company policies on cash handling and customer service standards.
- Identified and resolved issues related to pricing discrepancies and returns promptly.
- Implemented improvements in checkout procedures to enhance customer satisfaction experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Processed customer transactions accurately and efficiently using POS systems.
Stocking Associate
Walmart
12.2020 - 08.2022
- Organized inventory to ensure efficient stock rotation and accessibility.
- Assisted in receiving and unloading shipments, maintaining accurate product counts.
- Collaborated with team members to optimize storage space and layout efficiency.
- Implemented safety procedures during stocking activities to minimize workplace hazards.
- Trained new associates on stocking techniques and safety protocols effectively.
- Maintained cleanliness of stock areas, enhancing overall store presentation standards.
- Utilized inventory management systems to track product availability and restocking needs.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Collaborated with team members to maintain a clean, organized work environment.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
Crew Member
McDonald's
01.2020 - 12.2020
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment and tools efficiently to prepare menu items according to established standards.
- Maintained cleanliness of workstations and dining areas, adhering to safety and sanitation guidelines.
- Collaborated with team members to achieve operational goals and enhance workflow efficiency.
- Adapted quickly to changing tasks and priorities during peak hours while maintaining quality standards.
- Processed transactions accurately using point-of-sale systems, handling cash and credit payments effectively.
- Supported inventory management by restocking supplies and monitoring product freshness on a regular basis.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Grant County High School
Dry Ridge, KY05-2020
Skills
- Patient care
- Electronic health records
- Vital sign collection
- Medication administration
- Appointment scheduling
- Inventory management
- Medical supply optimization
- Communication skills
- Compassionate support
- Customer service excellence
- Team collaboration
- Time management
- Sanitation protocols
- Problem resolution skills
- Organizational skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Compassionate
- CPR
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Medical records management
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Trained
Languages
English
Timeline
Medical Assistant
St Elizabeth
09.2023 - Current
Cashier
Walmart
12.2020 - 08.2022
Stocking Associate
Walmart
12.2020 - 08.2022
Crew Member
McDonald's
01.2020 - 12.2020
High School Diploma -
Grant County High School