Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Yant

Lydia Yant

Longview,WA

Summary

Driven professional with extensive experience in caregiving and customer service, notably with Dianna Annin. Excelled in providing compassionate care and streamlining operations, enhancing patient well-being and customer satisfaction. Skilled in housekeeping and relationship building, achieving a significant improvement in client and customer experiences. Demonstrates critical thinking and a supportive personality, ensuring high-quality service delivery.

Overview

4
4
years of professional experience

Work History

Senior Caregiver

Dianna Annin
07.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.

Cashier Assistant

Johnathan Yant
06.2020 - 08.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Conducted price checks for customers, facilitating smooth shopping experience.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Ensured compliance with health and safety regulations, creating safe shopping environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Grace Christian Academy
Clatskanie, OR
07.2020

Skills

  • Emotional Support
  • Personal Hygiene Assistance
  • Compassionate Care
  • Housekeeping tasks
  • Mobility support
  • Medical appointment coordination
  • Transportation Services
  • Compassionate Caregiving
  • Meal Preparation
  • Housekeeping
  • Basic Housekeeping
  • Social interaction
  • Documentation And Reporting
  • Customer Service
  • Relationship Building
  • Housekeeping Duties
  • Basic Mathematics
  • Fast Learner
  • Light Housekeeping
  • Critical Thinking
  • Cooking meals
  • Personal Care Worker (PCW)
  • Supportive Personality
  • Errands
  • Schedule Management
  • Childcare experience
  • Household Cleaning

Timeline

Senior Caregiver

Dianna Annin
07.2023 - Current

Cashier Assistant

Johnathan Yant
06.2020 - 08.2022

Grace Christian Academy
Lydia Yant