Lydia Zereai
Gainesville,VA
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Travel Agent
Alpha Travel Agent
06.2023 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Enhanced team productivity through regular training sessions focused on industry best practices and new technology tools.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
School Bus Driver
PWCS Transportation
11.2018 - Current
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
Caregiver
Private Residence
01.2012 - 06.2017
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Concierge Agent
Capitol Concierge
02.2009 - 07.2011
- Enhanced resident satisfaction by providing personalized recommendations for local attractions and dining options.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Assisted resident with reservations, ensuring a seamless booking experience.
- Addressed resident concerns promptly, resulting in increased customer satisfaction ratings.
- Managed package deliveries and mail distribution for both resident and staff members.
- Maintained a clean and welcoming lobby area to create a positive first impression for residents.
Education
High School Diploma -
Akaki Adventist School
Akaki, Ethiopia06.2000
Skills
- Client Amenities
- Itineraries
- Administrative Tasks
- Travel Arrangements
- Hotel Accommodations
- Travel Research
- Company Guidelines and Procedures
- Travel Insurance
- Executive Travel
Timeline
Travel Agent
Alpha Travel Agent
06.2023 - Current
School Bus Driver
PWCS Transportation
11.2018 - Current
Caregiver
Private Residence
01.2012 - 06.2017
Concierge Agent
Capitol Concierge
02.2009 - 07.2011
High School Diploma -
Akaki Adventist School
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