Lydia Zialu
Arlington,TX
Summary
Committed Territory Manager with experience coaching and directing staff to improve customer interactions. Dedicated to handling recordkeeping, holding training sessions and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes.
Overview
12
12
years of professional experience
Work History
Territory Manager
Medicaid Done Right
04.2023 - Current
- Established successful account relationships by building rapport and maintaining consistent communication..
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Skilled at working independently and collaboratively in a team environment.
- Assisted clients with completion of applications and paperwork.
- Managed 80 accounts in the DFW, Waco, and Sweetwater territory
Texas Works Advisor II
Texas Health And Human Service Commission
06.2018 - 08.2021
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed Food Stamp, Children's Medicaid, Adult Medicaid, and TANF cases
- Managed over 25 cases per day
Special Education Teacher Assistant
Arlington ISD
08.2015 - 10.2017
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided mobility and personal care support to students with physical limitations.
- Helped classroom teachers achieve instructional objectives.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Organized and led practice, research and lab assignments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw class of students in absence of instructor.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
Business Manager
Arlington Arena Cetner
01.2012 - 12.2015
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree - Psychology
Park University
Kansas City, MONo Degree - Associate of Arts
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Quanah High School
Quanah, TXSkills
- Verbal and Written Communication
- Mathematics
- Speaking
- Complex Problem-Solving
- Active Listening
- Microsoft Windows
- Persuasion
- Customer Engagement Strategies
- Reading Comprehension
- Client Needs Assessment
- Time Management
- Account and Territory Management
- Staff Management
- Customer Acquisition
- Customer Order Management
- Critical Thinking
- Administrative Ability
- Social Perceptiveness
- Lead Prospecting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Territory Manager
Medicaid Done Right
04.2023 - Current
Texas Works Advisor II
Texas Health And Human Service Commission
06.2018 - 08.2021
Special Education Teacher Assistant
Arlington ISD
08.2015 - 10.2017
Business Manager
Arlington Arena Cetner
01.2012 - 12.2015
No Degree - Psychology
Park University
No Degree - Associate of Arts
Tarrant County College District
High School Diploma -
Quanah High School
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