Lydia Concepcion Sanchez Vilorio
Fort Washington,MD
Summary
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, and customer inquiries effectively.
Energetic Front Desk Clerk with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Novotel Barcelona City
11.2022 - 08.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Flight Attendant
Wamos Air Spain-madrid
12.2018 - 10.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to EASA regulations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
Education
High School Diploma -
INS Moli De La Vila
Capellades, Catalonia, Spain06-2016
Skills
- Hospitality services
- Problem-solving skills
- Complaint resolution
- Room charges
- Room booking
- Reservations
- Credit and cash payments
Languages
Spanish
Native or Bilingual
Catalan
Native or Bilingual
English
Full Professional
French
Full Professional
Timeline
Front Desk Clerk
Novotel Barcelona City
11.2022 - 08.2024
Flight Attendant
Wamos Air Spain-madrid
12.2018 - 10.2022
High School Diploma -
INS Moli De La Vila
Similar Profiles
István EsztáriIstván Esztári
Front Desk Agent at Novotel Budapest CityFront Desk Agent at Novotel Budapest City
SAGUN LIMBUSAGUN LIMBU
Food & Beverage Supervisor at Novotel Sydney City Centr HotelFood & Beverage Supervisor at Novotel Sydney City Centr Hotel
Majesperi @Magesh SamugamMajesperi @Magesh Samugam
Assistant Front Office Manager at Novotel Kuala Lumpur City CentreAssistant Front Office Manager at Novotel Kuala Lumpur City Centre