Lydia M. Zuckerman
Grand Prairie,Texas
Summary
Hello! I am an eager, hardworking and focused Administrative Professional offering excellent communication, planning and prioritization skills demonstrated through 13+ years of municipal work. I may not have a bachelor's degree, but I am a very quick study with the right training. I do have 53 credit hours towards my Associates of Arts Degree and also a Paralegal Certificate. I do plan on finishing my degree in the future. You can count on me to be efficient, punctual and a team player! I am easy to get along with, love a good challenge and to learn new processes along with streamlining old ones for maximum efficiency.
Overview
20
20
years of professional experience
Work History
Secretary to Deputy City Managers
City Of Grand Prairie
06.2021 - 06.2023
- Provided administrative support to Deputy City Managers, City Manager, Mayor and Council Members.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Communicated courteously and effectively with the public, department directors, employees and officials in person, by telephone, and in writing.
- Managed multiple executive calendars, scheduling appointments and meetings to optimize time management.
- Interviewed callers to make proper department complaint referrals.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Created and updated records, including POs/invoices, and files to maintain document compliance.
- Managed daily citizen complaint log.
- Accounts Payable – invoice processing of all vendor invoices.
- Reconciliation of monthly expense reports for executives and review staff expense reports.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepare agendas/minutes for meetings as needed, including City Council and committees.
- Payroll processing; leave management for entire department.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Offered A/V technical support and troubleshot issues to enhance office productivity.
- Organize and manage coordination of all special projects, volunteer and special events.
HR Benefits/Risk Specialist
City Of Grand Prairie
03.2020 - 06.2021
- Assist with administration and coordination of proper safety/risk training programs, monitoring driving records, inputting, tracking and responding to employee and supervisor inquiries regarding on the job injuries, and worker's compensation.
- Process injury reports and report to Texas Municipal League (TML).
- Coordinate leave functions to include Family Medical Leave (FMLA) and military leave for all departments and employees.
- Assist with administering group health insurance program, annual enrollment, benefit activities and communication, education and/or training materials.
- Lead/develop benefits education for new-hires (including Onboarding/New Employee Sign-In), retirees, employee outreach or other similar programming to enhance knowledge of benefits.
- Administer, program, plan and coordinate all activities surrounding wellness, schedules and leads monthly wellness committee meetings; monitors the wellness and workout equipment budgets.
- Assist active employees and retirees on benefit inquiries, elections and, troubleshooting benefit issues.
- Work closely with those planning on retiring to ensure all paperwork is completed, sent to the Texas Municipal Retirement Services (TMRS) for processing and that benefits are set up properly in the HRIS system.
- Manage drug testing software reporting and entry for CDL, safety sensitive, FTA and random drug testing.
- Amendment of policies and procedures as needed.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Ensured timely and accurate reporting of risk-related incidents, allowing for prompt remediation efforts and minimizing potential impacts on business operations.
- Coordinate and participate in additional related duties and projects as assigned by leadership.
Airport Operations Coordinator
City of Grand Prairie, Texas
06.2017 - 03.2020
- Provided customer service by responding to walk-in or telephone requests; assisting customers at the service counter or by phone; and providing information about Municipal Airport and city services.
- Oversaw procurement of jet fuel.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Accounts Payable – invoice processing of all vendor invoices including fuel invoices.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Reconciliation of monthly expense reports for department staff.
- Payroll processing; leave management for department.
- Managed airport hangar rentals, developed and maintained hangar tenant database.
- Corresponded with airport tenants; and provided information to the Airport Director, consultants, and other agencies.
- Reviewed and assisted with facility leasing; prepared lease documents for new tenants; collected rental payments; handled collection of past due rental monies.
- Developed and maintained hangar tenant database.
- Developed and maintained record management database by analyzing all electronic data to determine classification and retention.
- Maintained a clean and functional facility by overseeing maintenance tasks, addressing equipment malfunctions, and coordinating repairs as needed.
- Assisted in the development of annual budgets.
Executive Assistant
City of Grand Prairie, Texas
11.2010 - 06.2017
- Communicated courteously and effectively with the public, other employees and officials in person, by telephone, and in writing.
- Assisted Executives, Mayor and City Council Members as needed.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the city to better serve citizens.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted with Public Information Requests.
- Assisted in maintaining current Board and Commission member lists.
- Laserfiche administrator; aided in record retention; processed all city contracts and agreements.
- Assisted with preparation of council meeting agenda
- Assisted with City Council meetings and minutes, certification of ordinances and resolutions, review and execution of contracts, resolutions, ordinances and TABC permit applications in absence of City Secretary
- Drafted and proofred correspondence as needed.
- Maintained vendor insurance certificates for all contract files.
- Reconciliation of monthly expense reports for executives and staff
- Payroll processing; leave management for department
- Maintained published legal ads records for the entire city
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the coordination of City Manager’s Office and Council events/activities.
Closing Coordinator/Purchasing Assistant
DR Horton, Inc.
07.2003 - 11.2008
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Acted as the liaison between the home buyer, builder and the mortgage company to ensure punctual closings of homes.
- Maintained vendor/home buyer contract files
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Drafted correspondence as needed.
- Maintained calendar of appointments with homebuyers.
- Prepared permit packets for builder superintendents.
- Supported approximately fifteen builder superintendents.
- Processed purchase orders, extra purchase orders, researched and resolved invoice and/or purchase orders issues.
- Updated home features lists, requests for pricing, and load price changes on company website via B1140 software.
- Review vendor/sales contracts to ensure accuracy.
- Advise vendors of insurance requirements, compile expiring vendor general liability/workers compensation reports.
- E-file/record real estate deeds with appropriate county.
Education
Associate of Arts - Basics
Tarrant County College
Arlington, TexasH.S. Diploma -
South Grand Prairie High School
Grand Prairie, TexasParalegal Certificate - Paralegal Studies
Arlington Career Institute (ACI)
Grand Prairie, TexasSkills
- Microsoft Office 365, Adobe Acrobat Pro
- Legistar/Municode/Laserfiche
- HRIS/Lawson/ImageNow (Perspective Content)
- Fuelmaster, Naviline
- AS400/JDE
- Softpro
- 55 wpm/10-Key by touch/Transcription Skills
- Project Management
- Efficiency of processes
- Attention to detail, excellent verbal/written & organizational skills
- Notary Public
- Bilingual (English/Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Secretary to Deputy City Managers
City Of Grand Prairie
06.2021 - 06.2023
HR Benefits/Risk Specialist
City Of Grand Prairie
03.2020 - 06.2021
Airport Operations Coordinator
City of Grand Prairie, Texas
06.2017 - 03.2020
Executive Assistant
City of Grand Prairie, Texas
11.2010 - 06.2017
Closing Coordinator/Purchasing Assistant
DR Horton, Inc.
07.2003 - 11.2008
Associate of Arts - Basics
Tarrant County College
H.S. Diploma -
South Grand Prairie High School
Paralegal Certificate - Paralegal Studies
Arlington Career Institute (ACI)