Lydia Preferred Name Aloha Kawaa
Palmdale,CA
Summary
Enthusiastic Office Assistant clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Word, Excel, Enterprise Workflow, Sandis, Adobe Acrobat, and AS400 mainframe system. Motivated with experience successful with exceptional typing and data entry abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Anticipating a position to telecommute from home, due to World Wide Pandemic. Would prefer to work out of the Lancaster/Palmdale area, as currently living in the Palmdale area.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/Receptionist
Sygma Network
Lancaster, California
03.2022 - Current
- Currently working as a temporary Customer Service Rep in the Lancaster location.
- Provides forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answers service questions, for office equipment service calls.
- Process customer adjustments to maintain orders for their accounts.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Greets customers and staff as they enter building for meetings and inspections.
- Handles and distributes incoming mail.
- Manages outgoing packages with designated courier service
- Responds to customer requests regarding products on their outgoing orders.
- Collaborates with staff members to enhance customer service experience and exceed client satisfaction.
- Communicates professionally with colleagues, freelancers and clients.
- Follows up with customers about resolved issues to maintain high standards of customer service.
- Promptly responds to inquiries and requests from customers.
- Enters orders into AS400; AutoTracker; and Foodlogiq; computer database system.
Office Assistant Covid Tester, Temp Employee
North Los Angeles County Regional Center
Lancaster, California
09.2021 - 03.2022
- Worked as a temporary employee through Ultimate Staffing. I greet staff employees of NLACRC at their Lancaster office. I do fever temperature checks for everyone that arrives into the building, according to the Health Guidelines of the Los Angeles County Health Department. I review the list of Covid-19 related questions with employees to be sure they are not having any symptoms before their scheduled shift. I gather mail from 3 mail rooms on the floor and prepare mail for daily outgoing mail run. I collect incoming mail from postal mailbox and stamp date every envelope to be given to intake Office Assistant mail clerks. I use the Sandis system to review consumer's first and last name to gather their UCI number. I review common areas on the floor, to be sure that all supplies are filled with appropriate PPE for employee's daily use. I assist in any type of office supplies needed that are requested via email, which also includes any type of PPE equipment needed for all CSCs. I also assist with Security staff that is stationed in the lobby to greet the public, with the same temperature checks that are handled for employees. I assist with vendors or contractors that arrive into the building to do their work assigned for the day. Responsibilities are to be sure that staff has ample supply of office supplies such as paper, mailing literature, and envelopes that are needed for the day. I update a daily Excel Covid worksheet, along wih a monthly PPE worksheet for Office Assistant Manager Taneka Townsend.
Cash Application Clerk
Shield HealthCare Inc.
Valencia, CA
01.2013 - 06.2020
- Worked in high-quality documents, and spreadsheets for internal usage
- Handled high-volume paperwork and collaborated with Accounting/Finance department to resolve payments for customers
- Provided clerical support to Controller and CFO
- Provided quality clerical support through data entry, document management, email correspondence.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Used Excel worksheets, Alchemy web, and AS400 for daily updates.
- Verified live customer checks for daily deposits. Collected and processed payments.
- Validated existing accounting problems and reported into systems to assess quality and implement corrective actions.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Handled day-to-day bank downloads and used Adobe Acrobat to format daily work folders.
Documentation Clerk
Shield HealthCare Inc.
Valencia, CA
04.2007 - 01.2013
- Filed and maintained back-up copies of documentation in system
- Updated end-user documentation to support system changes.
- Contacted doctors and professional healthcare to obtain prescriptions and authorizations.
- Transmitted documents within Enterprise Workflow system and tracked changes.
- Prepared documents for renewals
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Documented pertinent information into AS400
- Maintained information to stay compliant per HIPPA guidelines.
Claims Adjudicator
Shield HealthCare Inc.
Valencia, CA
04.2002 - 04.2007
- Collaborated with team members and management to meet goals.
- Reviewed questionable claims to correct omissions and errors.
- Managed large volume of medical claims on daily basis.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Paid or denied medical claims based upon established claims processing criteria.
- Reviewed provider ICD-9, and Diagnosis coding information to report services and verify correctness.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Examined claims forms and other records to determine insurance coverage.
Education
High School Diploma -
Marysivile Pilchuck High School
Marysville, WA06.1984
Skills
- Telephone etiquette
- Administrative support
- Customer satisfaction
- Effective communication skills
- Documentation and paperwork
- Resource information
- File and database management
- Mail handling
- Bookkeeping
- Proficient In Windows, and Microsoft Outlook
- Inbound and Outbound Calling
Timeline
Customer Service Representative/Receptionist
Sygma Network
03.2022 - Current
Office Assistant Covid Tester, Temp Employee
North Los Angeles County Regional Center
09.2021 - 03.2022
Cash Application Clerk
Shield HealthCare Inc.
01.2013 - 06.2020
Documentation Clerk
Shield HealthCare Inc.
04.2007 - 01.2013
Claims Adjudicator
Shield HealthCare Inc.
04.2002 - 04.2007
High School Diploma -
Marysivile Pilchuck High School
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