Summary
Overview
Work History
Education
Skills
Education Special Skills
Certification
Timeline
Generic
Lydia Victoria Taylor

Lydia Victoria Taylor

Pinellas Park,Florida

Summary

To obtain a rewarding and responsible position in this profession which will enable me to utilize my experience and further my career goals with an opportunity for career advancement and professional growth.

A dedicated and hardworking individual offering excellent leadership, organizational skills, problem solving and communication skills with the ability to interface with individuals at all levels. Efficient in multitasking and able to promote a positive work environment.

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals. Fluent in both English & Spanish .

Overview

14
14
years of professional experience
1
1

Star trainer Certification

1
1

Fair Housing For Property Managers Certification

1
1

Human Trafficking for Multi-Family Housing Certification

1
1

Covid 19 Maintenance Certification

1
1

LIHTC Property Compliance Certification

1
1

Crime Deterrence & Safety Training Certification

1
1

VAWA Certification

Work History

Community Manager

Yarco
06.2024 - Current
  • Administer different size communities starting at 82 units and more.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Evaluated property conditions and recommended improvements.
  • Developed user-friendly community portal, significantly improving access to information and resources for community members.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Currently Managing a LIHTC Tax Credit Affordable Housing Property with 9 different government programs
  • Assist and effectively help manage multiple properties.

Property Manager

WRH Realty
06.2020 - 05.2024
  • Administered different size properties from 82 units to 368 units.
  • Conducted and researched all business in accordance with company policies and procedures with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
  • Efficient in customer service and identifying and resolving customer’s problems in a positive way
  • Creating the yearly budget
  • Inspect and arrange maintenance to meet company standards
  • Manage lease up of communities of different sizes, smallest being 364 unit properties.
  • Managing all aspects of the properties
  • Maintain a positive, productive relationship with residents
  • Rent collection, complete all financial reporting and handling of accounts payable
  • Ensure compliance with company policies and procedures
  • Oversee and manage property staff and assess procedures
  • Coordination of vendors
  • Rent collection, complete all financial reporting and handling of accounts
  • Responsible for budget creation and adherence
  • Resolve day to day property management issues including disputes
  • Oversee activity of website and social media networks
  • Hired, terminated, trained, motivated, and supervised all on-site staff in order to achieve operational goals to include new employee orientation, annual performance reviews, timecard review and approval, and enforcement of employment policies and procedures
  • Assisting other properties when needed including conventional or Tax Credit
  • Presently operating Affordable Housing as a Manager
  • Star Trainer for all positions starting from leasing, leasing manager, Assistant Manager & Property Manager
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Collected and maintained careful records of rental payments and payment dates.

Property Manager

Career Strategies Inc.
10.2017 - 01.2020
  • Administered different Property’s for a staffing agency, Maximum being 519 units
  • Resolved tenant conflicts and built customer relationships
  • Ensure fair housing compliance
  • Assisted tenants to find housing focusing on their specific needs
  • Composed and prepared legal leasing documents
  • Thorough knowledge of lease terms, specifications and all community policies
  • Knowledgeable of required customer service and sales techniques
  • Knowledgeable of current market conditions
  • Able to calculate figures, and amounts such as discounts, interests, commissions, proportions and percentages
  • Maintain contact with all apartment locator services and local businesses to provide informational material
  • Update periodically
  • Responsible for 'shopping' competitive properties
  • Develop full knowledge of application information required, screening processes and policies regarding rentals
  • Develop and maintain an on-going resident retention program
  • Responsible for playing an active role in the renewal process
  • Responsible for proper maintenance of all resident and property files
  • Responsible for maintaining and updating Leasing and Property Information Handbook and Advertising Log Book
  • Efficient and timely processing of all required administrative forms, reports and related information
  • Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
  • Courteous, efficient handling of resident requests and complaints
  • Responsible for maintaining a professional appearance and attitude at all times
  • Responsible for seeking educational opportunities and self-improvement for personal growth and development
  • Responsible for collection of delinquent rents
  • Communicated with residents, vendors and all levels of Management via fax, email, and phone and in person

Assistant Property Manager

Heritage At Temple Terrace
05.2011 - 01.2017
  • Administered Property with 127 Units & HOA Condo Conversion Units
  • Resolved tenant conflicts and built customer relationships
  • Ensure fair housing compliance
  • Assisted tenants to find housing focusing on their specific needs
  • Composed and prepared legal leasing documents
  • Completed lease forms or agreements and collected rental deposit
  • Thorough knowledge of lease terms, specifications and all community policies
  • Knowledgeable of required customer service and sales techniques
  • Knowledgeable of current market conditions
  • Able to calculate figures, and amounts such as discounts, interests, commissions, proportions and percentages
  • Maintain contact with all apartment locator services and local businesses to provide informational material
  • Update periodically
  • Responsible for 'shopping' competitive properties
  • Develop full knowledge of application information required, screening processes and policies regarding rentals
  • Develop and maintain an on-going resident retention program
  • Responsible for playing an active role in the renewal process
  • Responsible for proper maintenance of all resident and property files
  • Responsible for maintaining and updating Leasing and Property Information Handbook and Advertising Log Book
  • Efficient and timely processing of all required administrative forms, reports and related information
  • Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
  • Courteous, efficient handling of resident requests and complaints
  • Responsible for maintaining a professional appearance and attitude at all times
  • Responsible for seeking educational opportunities and self-improvement for personal growth and development
  • Responsible for collection of delinquent rents
  • Communicated with residents, vendors and all levels of Management via fax, email, and phone and in person
  • Handled all Home office & Corporate Issues pertaining to our Property and all the Property’s within our company privately owned

Education

Associate degree - liberal arts/theology

The River Bible Institute
Florida
05.2005

High School Diploma -

Jefferson H.S
Florida
05.1993

Skills

  • Word / Excel
  • Yardi /CRM
  • Loft/Active Building
  • Real Page/Onesite
  • Bilingual
  • Communication
  • Creativity
  • Organization
  • Time Management
  • Conflict Resolution
  • Strong Work Ethic
  • Problem Solving
  • Teamwork
  • Customer Service
  • Adaptability
  • Type 75 wpm or more

Education Special Skills

  • Skill path Seminar: Creativity Course
  • Fair Housing Seminar
  • Yardi Knowledge /CRM
  • Realpage / Filing
  • Bilingual /Communication
  • Multitasking / Organizing
  • Time Management /Prioritizing
  • Strong Work Ethic / Problem Solving abilities
  • Accounting. /Type over 75 wpm

Certification

Fair housing

Tenant laws

LIHTC Property Compliance

Human Trafficking

Crime Deterrence & Safety Training for Multi-family Properties

Covid 19 Protocol & Maintenance

Star Trainer Training

Timeline

Community Manager

Yarco
06.2024 - Current

Property Manager

WRH Realty
06.2020 - 05.2024

Property Manager

Career Strategies Inc.
10.2017 - 01.2020

Assistant Property Manager

Heritage At Temple Terrace
05.2011 - 01.2017

Associate degree - liberal arts/theology

The River Bible Institute

High School Diploma -

Jefferson H.S

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Lydia Victoria Taylor