Summary
Overview
Work History
Education
Skills
Timeline
Generic

LYDIE BENIMANA

Dickinson,ND

Summary

I'm originally from Rwanda East Africa ,and I have been in banking for last 9 years,I'm currently a permanent resident in United States of America,I'm looking to gain new skills and work experience while building new career now I'm doing Digital marketing and e-commerce course through Google career Certification I'm now searching a remote job.

Overview

11
11
years of professional experience

Work History

Operations Officer

Killdeer Mountain Manufacturing
08.2022 - 03.2023
  • Implemented processes that simplified procedures and reduced average processing time.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.
  • Motivated and trained employees to maximize team productivity, managed to meet 100% quality and 80% of productivity each day.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Certified Nursing Assistant

Hilltop Home Of Comfort
05.2022 - 08.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Corporate Banking Customer Service Officer

BANKOF KIGALI
01.2020 - 04.2022
  • Processed money transfers, deposits and withdrawals handle around 200 operations each day.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services, sell 805 products and services to new customers.
  • Communicated effectively with customers, managers and co-workers through email, phone and traditional postal mail.
  • Responded to customer inquiries to provide information on bank accounts, policies, products and services.
  • Presented new and additional products and services to existing customers.

Customer Service Consultant

BANK OF KIGALI /RWANDA
09.2013 - 01.2020
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Employed prescribed sales processes to cultivate strong customer relationships.
  • Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
  • Audited documentation to identify errors and documented findings for review and action.
  • Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
  • Completed [Number] outbound follow-up calls each day to qualified prospects interested in [Type] offerings.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Open new accounts for new customers,sell bank products and services through that process.

Teller Officer

BANK OF KIGALI
05.2012 - 09.2013
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Bachelor of Science - MANAGEMENT AND ECONOMICS SCIENCE

KIGALI INDEPENDENT UNIVERSITY
KIGALI RWANDA
12.2010

High School Diploma -

TEACHER TRAINING CENTER ZAZA EASTERN PROVINCE
EASTER PROVINCE RWANDA
12.2005

Skills

  • Ability to learn fast
  • Microsoft word
  • Customer service
  • Sales activities
  • Communication
  • Organization skills
  • Teamwork
  • Problem solving
  • Leadership
  • Detail oriented
  • Office skills
  • Adaptability
  • Honesty
  • Interpersonal skills

Timeline

Operations Officer

Killdeer Mountain Manufacturing
08.2022 - 03.2023

Certified Nursing Assistant

Hilltop Home Of Comfort
05.2022 - 08.2022

Corporate Banking Customer Service Officer

BANKOF KIGALI
01.2020 - 04.2022

Customer Service Consultant

BANK OF KIGALI /RWANDA
09.2013 - 01.2020

Teller Officer

BANK OF KIGALI
05.2012 - 09.2013

Bachelor of Science - MANAGEMENT AND ECONOMICS SCIENCE

KIGALI INDEPENDENT UNIVERSITY

High School Diploma -

TEACHER TRAINING CENTER ZAZA EASTERN PROVINCE

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