Lydie Joseph
Dallas,TX
Summary
Organized and detail-oriented professional with a background in radiologic technology, customer service, and administrative support. Adept at managing patient information, performing data entry with accuracy, and enhancing the customer experience. Skilled in administrative duties, communication, and resolving complaints, with a proven track record in healthcare and education environments. Highly motivated to transition back into an administrative and customer-facing role within the healthcare or corporate sector.
Overview
12
12
years of professional experience
Work History
Diagnostic Radiologic Technologist
Baylor Scott & White Medical Center
McKinney, USA
06.2022 - 09.2024
- Managed 30-55 patient records daily, ensuring accurate data entry, processing, and labeling of diagnostic information
- Demonstrated strong patient communication skills, explaining procedures and providing support to enhance the patient experience
- Maintained confidentiality of patient records and managed data in compliance with HIPAA and institutional policies
Building Supervisor
Bruce & Graciela Redwine Wellness Center
Wichita Falls, USA
11.2018 - 05.2022
- Oversaw facility operations, providing administrative support, handling complaints, and promoting facility activities to over 300 patrons
- Ensured compliance with rules and regulations and responded to customer inquiries to resolve issues promptly
- Organized special activities and events, demonstrating initiative in event planning and customer engagement
High School Teacher
Portsmouth Secondary School
Dominica
01.2013 - 08.2018
- Created structured lesson plans and communicated student progress to parents through detailed reports
- Collaborated with staff and administration to implement educational programs, enhancing student engagement and learning outcomes
- Created and maintained an environment conducive to learning and promoting excellent student behavior.
Administrative Manager
Ezee Living Solutions
Portsmouth, Dominica
06.2015 - 07.2017
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Education
Master of Science - Health Administration
Purdue University
West Lafayette, IN03-2024
Bachelor of Science - Radiologic Technology, Entrepreneurship
Midwestern State University
05.2022
Associate of Applied Business - Economics
Dominica State College
08.2012
Associate of Science - Mathematics
Dominica State College
08.2012
Skills
- Administrative processes
- Customer service
- Data entry
- Data management
- Confidential information handling
- Record-keeping
- HIPAA compliance
- RIS/HIS
- EPIC
- PACS
- Patient tracking software
- Documentation
- Interpersonal communication
- Empathy
- User experience enhancement
Certificationsandlicensures
- ARRT Certified, 12/31/23
- CPR & AED Certified, 10/31/24
Skills and Proficiencies
Proficient in administrative processes, reporting, and managing customer inquiries in a healthcare environment., Experienced in handling confidential information, data input, and record-keeping in compliance with HIPAA standards., Knowledgeable in RIS/HIS, EPIC, PACS, and patient tracking software for accurate documentation., Effective communicator with diverse patient and client populations, with a focus on empathy and enhancing user experiences.
References
References available upon request.
Timeline
Diagnostic Radiologic Technologist
Baylor Scott & White Medical Center
06.2022 - 09.2024
Building Supervisor
Bruce & Graciela Redwine Wellness Center
11.2018 - 05.2022
Administrative Manager
Ezee Living Solutions
06.2015 - 07.2017
High School Teacher
Portsmouth Secondary School
01.2013 - 08.2018
Master of Science - Health Administration
Purdue University
Bachelor of Science - Radiologic Technology, Entrepreneurship
Midwestern State University
Associate of Applied Business - Economics
Dominica State College
Associate of Science - Mathematics
Dominica State College
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