LYDIE PIERRE
Plantation,FL
Summary
Dedicated and detail oriented healthcare administration professional with an exceptional record of precision and efficiency. Adept communicator with outstanding customer service acumen, both autonomously and as a collaborative team member. Proficiency encompassing an array of software systems, including Microsoft Office, Medi=soft, IDX and others. Possessing a deep understand of office protocols and healthcare finance systems, facilitating seamless operations in complex environments.
Overview
15
15
years of professional experience
Work History
Patient Account Representative
University Of Miami Miller School Of Medicine
08.2022 - Current
- Assists department in managing expectations surrounding pre and post patient care.
- Obtains or reviews all patient demographic information, insurance information and referral numbers.
- Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
- Answers multiple telephones for the department, triage incoming calls, responds to questions, direct calls, messages and documents messages in appropriate software
- Works cooperatively with fellow employees to solve problems and enhance smooth and efficient flow of the practice.
- Provides coverage for responsibilities of co-workers when assigned or as need arises.
- Contacted patients after insurance was calculated to obtain payments
Patient Finance Specialist
Miami Transplant Institute
12.2019 - 06.2022
- Being responsible for timely and accurate patient registration Reviewed and submitted financial documentation to support financial goals.
- Interview patients for all pertinent account information and verifies insurance coverage effectively with team to improve insurance financial clearance.
Transplant Clinical Assistant
Miami Transplant Institute
08.2017 - 12.2019
- Specialized in needs of transplant patient to assists coordinator in carrying out support services to transplant patients and perform variety related clericals task.
- Work accurately while meeting deadlines, communicating in both oral and written form.
- being able to handle stressful situation with critical thinking and professional composure.
- Ability to understand and follow instructions and making independent judgment.
Clinical Access Representative/Phlebotomist
University Of Miami Department Of Surgery
10.2014 - 08.2017
- Responsible for coordinating all functions and activities related to patients access and clinic laboratory, performs patient phlebotomy procedure.
- Reviews test orders, read patient identification, preforms venipunctures including but not limited to front and customer service.
- Scheduling of blood work, perform insurance verifications,provide and maintain financial clearance including referrals.
- Serves as the first point of contact for patients and customers entering the facility.
- Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding informations
Medical Billing and Collections Specialist
Broward Infusion Group
04.2011 - 03.2013
- Corrected, completed and processed claims for multiple payer codes.
- Providing customer service to over 500 patients, verifying hospitalization insurance coverage computed patient’s benefits and compiled itemized hospital bills. Billing on UB-92, 04, HCFA 1500, electronic billing Verifying patient’s co-pay and deductibles, request and file refund, also file insurance with correct valves, units, tables and insulin from physician’s prescriptions and sending out statement to patients
- Monitored outstanding invoices and performed collections duties
- Generated monthly billing and posting reports for management review.
Patient Service Representative
TeamHealth
06.2008 - 03.2011
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assist clients with balance inquires, payment information, demographic updates general billings issues. Perform tasks by utilizing the following systems, MedSuite, Imaging, Medifax, Excel, and IDX. Send claims to insurance company review and work daily correspondence received from patients. Process adjustment, settlement and refund ad necessary.
- Handled client complaints in a professional and serious manner, process disputes by obtaining medical records. Review codes with coding department. Assist with account audits when necessary.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Associate of Science - Radiologic Technology
Keiser University
Fort Lauderdale, FLCertification - Medical Insurance Coding
Florida Career College
Lauderdale Lakes, FL08.2008
High School Diploma -
James Madison High School
Norcross, GA06.2005
Skills
- Medical Billing, Payment Posting, Data Entry, Microsoft Office Suite, Medisoft, IDX, BAR, PCS Nvision, Epic, Uchart, OTTR< CERNER, SMS, Excell AS400, Lotus 123
- Other Skills-
Effective Communication, Team Collaboration, Problem Solving, Attention to Detail, Time Management Adaptability, Customer Service, Critical Thinking, Professional, Stress Management
Timeline
Patient Account Representative
University Of Miami Miller School Of Medicine
08.2022 - Current
Patient Finance Specialist
Miami Transplant Institute
12.2019 - 06.2022
Transplant Clinical Assistant
Miami Transplant Institute
08.2017 - 12.2019
Clinical Access Representative/Phlebotomist
University Of Miami Department Of Surgery
10.2014 - 08.2017
Medical Billing and Collections Specialist
Broward Infusion Group
04.2011 - 03.2013
Patient Service Representative
TeamHealth
06.2008 - 03.2011
Associate of Science - Radiologic Technology
Keiser University
Certification - Medical Insurance Coding
Florida Career College
High School Diploma -
James Madison High School
Similar Profiles
Thomas NewberryThomas Newberry
Public Safety Officer at University of Miami Miller School of MedicinePublic Safety Officer at University of Miami Miller School of Medicine
MARINA FREEDMANMARINA FREEDMAN
Senior Program Manager, Division of Continuing Medical Education at University of Miami Miller School of MedicineSenior Program Manager, Division of Continuing Medical Education at University of Miami Miller School of Medicine
Wilmar B. MondestinWilmar B. Mondestin
Project Manager, Research Support at University of Miami Miller School of MedicineProject Manager, Research Support at University of Miami Miller School of Medicine
Liliana Garcia MartinezLiliana Garcia Martinez
Postdoctoral Researcher at University of Miami Miller School of MedicinePostdoctoral Researcher at University of Miami Miller School of Medicine
MARIA PhilsidorMARIA Philsidor
Department Manager at H&MDepartment Manager at H&M