Summary
Overview
Work History
Education
Skills
Work Availability
Affiliations
Interests
Timeline
AdministrativeAssistant
LYEA DOUGLAS

LYEA DOUGLAS

Garland,TX

Summary

Experienced administrative professional proficient in office administration, data entry, and organizational tasks. Exceptional customer service and rapport-building skills, ensuring effective support and satisfaction. Meticulous and deadline-driven with strong time management abilities. Analytical mindset ensures compliance with regulations and continuous performance improvement. Skilled in Microsoft Office Suite, multi-tasking across multiple screens, and delivering top-tier administrative support. A team player committed to excellence in dynamic environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

In-Home Caregiver

Self-Employed
06.2021 - Current


  • Provided mobility assistance such as walking and regular exercising.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with handling daily chores and errands by cleaning personal spaces, and purchasing supplies.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Administrative Assistant

National Media Delivery
09.2013 - 11.2019
  • Maintained strict compliance and confidentiality standards in handling media assets
  • Successfully managed payroll and invoice review processes, demonstrating exceptional organizational skills and attention to detail
  • Utilized Microsoft Office and other computer applications
  • Proficient in researching and working within multiple computer applications simultaneously in a remote environment
  • Remote role.

Shift Manager & Bartender

Wildcatter’s 2 Sports Bar
07.2017 - 01.2019
  • Engaged guests, built bar loyalty encouraging repeat business, exemplified excellent customer service and attention to detail
  • Operated POS systems, ordered and organized all supplies, maintained equipment, paid vendors, reconciled end of day paperwork and bank drops, coordinated special events
  • Cleaned bar area keeping standards of excellence.

Bartender/Waitress

BB Wolf’s
05.2015 - 01.2019
  • Provided reliable coverage for call-ins, ensured seamless operations, and maintained high-level of customer service
  • Ensured guests felt welcomed and were given responsive, professional, and gracious service at all times
  • Cleaned and organized the bar area, maintaining precise cash and credit card transactions and accurate end-of-shift paperwork.

Administrative Assistant/Project Administrator

Horizon International Group
08.2015 - 02.2016
  • Answered phones and managed communications for a construction company
  • Updated contracts and maintained contact databases
  • Managed subcontract agreements with subcontractors and conducted follow-up activities as necessary
  • Contract Role.

Client Services Administrator

Strategic Advisory Services
06.2007 - 09.2013
  • Spearheaded the creation of new client accounts ensuring the accuracy and completeness of all data fields
  • Ensured all client interactions in the office were entered into the database
  • Established and maintained all client files according to SEC and FINRA compliance standards
  • Updated and maintained the company website
  • Prepared client statements
  • Resolved escalation issues, addressing client concerns, and finding effective solutions
  • Prepared marketing materials
  • Created and maintained spreadsheets and prepared monthly reports.

Education

Medical Coding Certification Program - Medical Insurance Coding

Dallas College
Dallas, Texas
06.2025

Medical Billing & Coding Certification Program - Medical Insurance Billing

Dallas College
Dallas, Texas
06.2023

Skills

  • Document Control
  • Appointment Scheduling
  • Mail handling
  • Database Management
  • Office Administration
  • Filing
  • Information Security
  • Spreadsheet Management
  • Letter preparation
  • Data Entry
  • Quality Assurance
  • Research
  • Process Optimization
  • Data Collection
  • Database entry
  • Tech-Savvy
  • Policy and procedure modification
  • Correspondence Writing
  • Time Management
  • Client Relations
  • Package routing
  • Critical Thinking
  • Documentation and control
  • Microsoft PowerPoint
  • Data Management
  • Mail distribution
  • Document retrieval
  • Microsoft Word
  • Documentation And Reporting
  • Deadline-oriented
  • Event Coordination
  • Customer Service
  • Customer and client relations
  • Account Management
  • Strong Problem Solver
  • Computer Proficiency
  • Microsoft Office Suite
  • Multi-Line Phone Systems
  • Excel spreadsheets
  • Document Management
  • Records Management
  • HIPAA Compliance
  • Professional ethics
  • Medical terminology expertise
  • Medical record security
  • Medical Terminology
  • Patient confidentiality
  • Organizational abilities
  • Compassionate Caregiving
  • Housekeeping Duties
  • Nutrition management
  • Emotional Support
  • Medical Equipment Operation
  • Meal Preparation
  • Medication organization
  • Medication Administration
  • Light Housekeeping
  • Housekeeping
  • Patient Care
  • Physical therapy support
  • Ambulation Assistance
  • Dressing assistance
  • First aid and safety
  • Mobility support
  • [State] Driver's License
  • Ordering Supplies
  • Waste Reduction
  • POS System Operation
  • Employee Coaching
  • Food Running
  • Food Preparation
  • Payment Processing
  • Beverage Preparation
  • Food Service
  • Health codes compliance
  • Menu Memorization
  • Basic accounting
  • Engaging personality
  • Customer service expertise
  • Clear and effective communication
  • Service-oriented mindset
  • New Hire Training
  • Responsible Alcohol Service
  • Ordering bar supplies
  • Team training and development
  • Inventory
  • Order Management
  • Changing beer kegs
  • Organizational ability
  • Highly reliable
  • Outgoing Personality
  • Professional Appearance
  • Handling Difficult Customers
  • Cross-Functional Teamwork
  • Administrative Support
  • Information Gathering

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • AHIMA

Interests

Fishing, reading, puzzles (crossword & jigsaw), horseback riding, gardening, baking, grilling, foodie

Timeline

In-Home Caregiver

Self-Employed
06.2021 - Current

Shift Manager & Bartender

Wildcatter’s 2 Sports Bar
07.2017 - 01.2019

Administrative Assistant/Project Administrator

Horizon International Group
08.2015 - 02.2016

Bartender/Waitress

BB Wolf’s
05.2015 - 01.2019

Administrative Assistant

National Media Delivery
09.2013 - 11.2019

Client Services Administrator

Strategic Advisory Services
06.2007 - 09.2013

Medical Coding Certification Program - Medical Insurance Coding

Dallas College

Medical Billing & Coding Certification Program - Medical Insurance Billing

Dallas College
LYEA DOUGLAS