Lyedea Caston
Weatherford,TX
Summary
Focused Human Services Specialist proudly offering over 7 years of experience assessing information to determine client eligibility for resources and services. Flexible professional properly conveys all details to clients. Skilled and smart and consistently stays calm in stressful environments.
Overview
22
22
years of professional experience
Work History
Human Services Specialist
City of Fort Worth
Fort Worth, TX
06.2016 - 07.2023
- Performed initial assessments of clients to determine eligibility for services and resources.
- Developed Individual Service Plans outlining goals, objectives, strategies, and interventions to improve client's quality of life.
- Provided case management services including linking clients with community resources and providing referrals for social services.
- Conducted home visits to evaluate the safety of living environments for individuals in need of assistance.
- Created expense reports, tracked invoices, and processed payments.
- Created monthly reports on office expenses and budgets.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Provided administrative support to senior management staff.
- Assisted clients in developing and executing independent living skills such as budgeting, meal planning, finding housing.
Customer Service Representative, Data Entry Clerk
University Building Specs
Haltom City, TX
03.2001 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Applied Science - Paralegal
Tarrant County College District
Fort Worth, TX08.2012
Skills
- Counseling Advice
- Client Support and Assistance
- Eligibility Requirements
- Training and Development
- Interviewing Skills
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Developed relationships with 11 new families annually to transition from poverty exceeded financial goals by 125%.
Timeline
Human Services Specialist
City of Fort Worth
06.2016 - 07.2023
Customer Service Representative, Data Entry Clerk
University Building Specs
03.2001 - 05.2015
Associate of Applied Science - Paralegal
Tarrant County College District
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