Lyens Louis-Pierre
Sunrise,FL
Summary
Competent and reliable professional, committed to top quality work. Versatile and multi-skilled person. Resourceful in solving problems and maximizing resources. Enthusiastic, dependable, self-motivated. Skilled in handling the public with diplomacy and professionalism. Looking for new challenges and career growth, to expand my business knowledge.
Overview
17
17
years of professional experience
Work History
Launch Account Manager
Hotwire Communications
Fort Lauderdale, FL
07.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the Master Tracker.
- Holds meetings whenever appropriate with community representatives or developers.
- Represents company during scheduled property Town Halls and/or Board Meeting.
- Coordinates 'pre-launch' community-wide signup events with the goal of kick-starting the home survey/LOA process with On-Site Operations Team.
- Coordinates contract deliverables, including hardware and services, to common areas and back office locations.
- Coordinates to ensure that the common area(s) within the contract are completed prior to system activation, working with other departments, i.e. Construction, installation teams, etc.
- Personally, handles MSAs and all correspondence for VIPs, Board Members, and other 'friendlies.'
- Handles all escalated customer and on-site subscriber issues, including damage claims.
- Coordinates and executes informational community-wide meetings with the resident population with the goal of training on technology or informing the community of project status/changes.
Rep 2 Account Receivable/Finance & Accounting Associate
Comcast
Sunrise, FL
01.2019 - 07.2023
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Responsible for processing and researching of invoices, returns and credits on a basic-to-intermediate level.
- Maintains records and analyzes collections.
- Updates and summarizes receivables.
- Responsible for researching customer payment and billing issues leading and processing customer refunds.
- Provides necessary feedback to call centers and other departments regarding payments and refunds.
- Works with customers to resolve payment and refund issues.
- Respond to internal real time chats concerning customer payment and refund issues.
- Researches and prepares reports for departmental and field leadership to identify and resolve aged active accounts.
- Works with all levels within Cash Management, Accounting and Finance department to ensure accurate accounting of Accounts Receivables.
Coord 2, Technl Prodt Sales Suppt (Acct)
Comcast
Boca Raton, FL
10.2017 - 01.2019
- Escalated Bulk customer issues to Tech ops for assistance and remediation.
- Responsible for the administration and coordination of Business Class customer orders from order submission through installation.
- Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate. Review contract and validate services with customer to ensure accuracy.
- Responsible for orders that require an advanced technical knowledge. - Supports multi-location customers with multiple services at each location.
- Navigate through multiple systems to build, track, and monitor orders.
- Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
- Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs.
- Mentor and assist in training new employees
- Responsible for updating customers on construction status when relevant.
Coord 1, Technl Prodt Sales Suppt (Acct)
Comcast
Sunrise, FL
02.2016 - 10.2017
- Assists representatives and customers in evaluating and selecting products.
- Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
- Serves as a point-of-contact for Business Class products.
- Mentor and assist with training new employees
- Creating work orders and changing equipment for Tech ops using CSG (billing system).
- Worked on special projects such as old pending orders dating from 3-6 months canceling orders, scheduling orders for install and rescheduling orders.
Retail Sales Associate
Calvin Klein
12.2015 - 07.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Tennis Court Attendant
Veltri Tennis Center
Plantation, Fl
11.2007 - 12.2015
- Maintained cleanliness, neatness and organization of customer areas.
- Handled various cleaning duties to keep common areas neat and organized.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Interacted positively with guests and coworkers to build professional relationships.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Opened and closed establishment on time with proper setup and procedure.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Processed payments and refunds to maintain accurate records of daily sales transactions.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
- Mentor and assist with training new employees
Patient Attendant
Broward Health Medical Center
11.2012 - 08.2015
- Responded to bell or light signal calls to assist patients with needs.
- Assisted with patient admissions, discharges and transfers.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Kept instruments and equipment clean and sanitized.
- Mentor and assist training new hires
- Knowledge of housekeeping duties, emergency response procedures, ability to multitask, and strong interpersonal skills.
Customer Service Representative
Teleperformance
Margate, Fl
09.2012 - 04.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Certification - Medical Assistant
Med Vance Institute
5.2012
High School Diploma -
Plantation High
2009
Some College (No Degree) -
Broward College Medical Informatics'
Davie, FLSkills
- Energetic work attitude
- Customer service expert
- Adaptive team player
- Telecommunication skills
- General Ledger Management
- Account Analysis
- Research Skills
- Inventory control familiarity
- Active listening skills
- Sharp problem solver
- Seasoned in conflict resolution
- Courteous demeanor
- Work overtime as needed
- Proactive and Self-Motivated
- Accounts Receivable
- Accounts Payable
Accomplishments
Customer Assistance
- Worked with various billing systems and diligently completed all assigned tasks.
- Retention
- Researched Pass pending, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Member of the EEC (Employment Engagement Committee). A Liaison between Leadership and support that worked on implementing and improving processes that plague the Business Operations Center. Responsible for designing and implementing a policy change and implementing it with the rest of the BOC. Presented a Power Point presentation to the Regional VP.
Languages
Haitian Creole
Professional
Affiliations
- Advance Google Analytics/Analytics Essential Training certifications
Timeline
Launch Account Manager
Hotwire Communications
07.2023 - Current
Rep 2 Account Receivable/Finance & Accounting Associate
Comcast
01.2019 - 07.2023
Coord 2, Technl Prodt Sales Suppt (Acct)
Comcast
10.2017 - 01.2019
Coord 1, Technl Prodt Sales Suppt (Acct)
Comcast
02.2016 - 10.2017
Retail Sales Associate
Calvin Klein
12.2015 - 07.2016
Patient Attendant
Broward Health Medical Center
11.2012 - 08.2015
Customer Service Representative
Teleperformance
09.2012 - 04.2013
Tennis Court Attendant
Veltri Tennis Center
11.2007 - 12.2015
Certification - Medical Assistant
Med Vance Institute
High School Diploma -
Plantation High
Some College (No Degree) -
Broward College Medical Informatics'
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