LYES Chaouadi

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Connected electrical power unit and hoses to aircraft.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Coordinated ground crew activities to complete objectives on schedule.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Maintained inventory and ordered supplies to keep facility resources readily available.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Supervised staff of 20 in day-to-day activities.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Updated customer service database with new information, address changes and contact details.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Responded to all customer inquiries thoroughly and professionally.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Processed payments and provided receipts to establish proof of transaction.
• Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
• Educated customers on use of banking website and mobile apps.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Maintained friendly and professional customer interactions.

Ensure the highest levels of safety.

Ability to adapt/respond to different types of customer-facing scenarios. A passion to serve with optimism and positivity. Direct engagement with customers through outstanding interpersonal skills, good judgment and ability to resolve issues with understanding, compassion, and grace. Influence customer loyalty through excellent service.

• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Assisted foreign language-speaking clients with inquiries.
• Translated website content from other languages to English.
• Interpreted conversations between foreign language-speaking clients and others.