Lyette Everett
Bremerton,WA
Summary
With over 25 years of experience in the medical field, my dedication and compassion have fueled my ongoing commitment to this profession. Throughout my career, I consistently demonstrate empathy and a desire to positively impact the lives of those I serve. These qualities forge strong connections with patients and families, allowing me to provide exceptional care and support. As I navigate this evolving field, my passion for helping others remains steadfast, driving me to seek new opportunities where I can utilize my expertise and unwavering commitment to making a difference.
Overview
18
18
years of professional experience
Work History
Sales and Customer Service Representative
JAE Enterprises
10.2023 - 03.2024
- Cabinet sales and customer service
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Patient Service Representative
Harrison Memorial Hospital
07.2020 - 09.2023
- Checking in patients To urgent care Insurance verification collecting co pays and past balances, filling out workers comp paperwork.
Medical Receptionist
Naval Hospital Bremerton
09.2006 - 09.2013
- Answering phones checking in patients preparing doctors schedules for the month
- Scheduling and rescheduling patients appointments
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
JAE ENTERPRISE
Co owner
Bremerton , WA
09.2013 - 09.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma - General Studies
Mountlake Terrace High School
Mountlake Terrace, WA06.1969
Skills
- Medical Billing
- ICD-10
- Medical Scheduling
- EMR Systems
- Insurance Verification
- Hospital Experience
- Medical Office Experience
- CPT Coding
- Medical Coding
- ICD-9
- Epic
- Transcription
- Medical Records
- Anatomy Knowledge
- ICD Coding
- QuickBooks
- Phone Etiquette
- Medical Terminology
- Medical Receptionist
- HIPAA
- Triage
- Patient Care
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Five star employee of the month award, 03/01/07, Award given to the employee that is voted for by. A group of. Medical professionals at the hospital
Timeline
Sales and Customer Service Representative
JAE Enterprises
10.2023 - 03.2024
Patient Service Representative
Harrison Memorial Hospital
07.2020 - 09.2023
JAE ENTERPRISE
Co owner
09.2013 - 09.2021
Medical Receptionist
Naval Hospital Bremerton
09.2006 - 09.2013
Diploma - General Studies
Mountlake Terrace High School
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