Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lygiya Dennis

Lygiya Dennis

Houston

Summary

Dynamic manager with a proven track record at Lone Star, excelling in operational management and employee training. Adept at developing strategies that enhance customer satisfaction and loyalty, while ensuring compliance with industry standards. Strong communicator and problem solver, committed to fostering team productivity and achieving organizational objectives.

Overview

25
25
years of professional experience

Work History

Manager

Lone Star
Houston
10.2014 - 08.2025
  • Administered daily operations to improve efficiency and elevate team productivity.
  • Assisted in training new employees on company policies and procedures.
  • Implemented safety protocols to maintain a secure work environment.
  • Resolved employee issues by facilitating open dialogue and collaboration.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Developed and implemented strategic plans to achieve company objectives.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Loan Officer

Southern Mortgage Brokers
Laffayette
01.2003 - 04.2010
  • Evaluated loan applications to determine borrower eligibility and risk factors.
  • Advised clients on suitable loan products and terms based on financial needs.
  • Reviewed financial documents for accuracy and completeness during the application process.
  • Coordinated with underwriters to facilitate timely loan approvals and processing.
  • Maintained up-to-date knowledge of lending regulations and compliance requirements.
  • Developed strong relationships with clients to ensure a positive lending experience.
  • Conducted market research to identify trends in lending and mortgage products.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Approved or denied loan applications based on established guidelines.
  • Provided customer service support throughout the entire process from application through closing.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Counseled clients on debt management and repayment plans.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
  • Participated in community events to promote bank's consumer lending services.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.

Reservation Agent

Hilton Hotels Corporation
Lafayette
07.2000 - 10.2002
  • Managed incoming reservation calls and provided accurate information to guests.
  • Assisted guests with booking accommodations and special requests efficiently.
  • Coordinated room assignments based on guest preferences and availability.
  • Responded to guest inquiries via email and phone with professionalism and clarity.
  • Collaborated with front desk staff to ensure seamless check-in experiences for guests.
  • Maintained knowledge of hotel services, amenities, and local attractions for guest assistance.
  • Handled reservation modifications and cancellations while adhering to company policies.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Ensured all reservations were properly documented in the system.
  • Processed customer payments for reservations over the phone.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Assisted customers via phone by providing confirmations, answering questions, and offering general information.
  • Provided customers with information on hotel services, amenities, and packages.
  • Advised guests on local attractions and activities available nearby.
  • Offered personalized recommendations based on guest preferences.

Education

Some College (No Degree) - Digital Arts

The Art Institute of Houston
TX

Skills

  • Operational management
  • Compliance enforcement
  • Employee training
  • Strategy development
  • Customer service
  • Risk assessment
  • Financial analysis
  • Effective communication
  • Problem solving
  • Team leadership
  • Business administration
  • Staff training and development
  • Financial records oversight
  • Inventory management
  • Clear communication

Timeline

Manager

Lone Star
10.2014 - 08.2025

Loan Officer

Southern Mortgage Brokers
01.2003 - 04.2010

Reservation Agent

Hilton Hotels Corporation
07.2000 - 10.2002

Some College (No Degree) - Digital Arts

The Art Institute of Houston

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