Summary
Overview
Work History
Education
Skills
Timeline
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Ly'Keria Ruise

valdosta,GA

Summary

Experienced customer service professional with a strong background in team leadership and operational management. Skilled in enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage high-value software and equipment efficiently.

Overview

8
8
years of professional experience

Work History

Shift Leader

Love's Travel Stops & Country Stores
Valdosta, US
05.2024 - 02.2025
  • Led and trained team members to boost daily operational efficiency and service quality.
  • Managed inventory and cash handling, ensuring accuracy and compliance with company policies.
  • Resolved customer inquiries effectively, maintaining high satisfaction levels.
  • Facilitated shift meetings to communicate goals and expectations, enhancing team performance.
  • Maintained store cleanliness and organization, promoting a welcoming customer environment.

Pallet Jack Operator

Lowe's Distribution Fulfillment Center
Valdosta, US
03.2022 - 05.2024
  • Ensured efficient processing and distribution of products through team collaboration.
  • Maintained safety standards while adhering to company policies.
  • Located, pulled and verified accuracy of customer orders, palletized and wrapped full pallet and prepared for shipment.

Deli Associate

Walmart
Valdosta, US
12.2020 - 12.2022
  • Oversaw daily preparation and presentation of deli products, ensuring optimal quality and freshness.
  • Operated heating ovens and fryers to prepare food items adhering to safety standards.
  • Executed customer orders accurately, weighing and scaling deli items to accommodate preferences.
  • Maintained timely rotation of meats and cheeses, ensuring product freshness and health compliance.
  • Delivered exceptional customer service, creating a welcoming atmosphere and addressing inquiries.

Customer Service Representative

Concentrix
Valdosta, US
04.2019 - 12.2020
  • Resolved customer issues promptly, enhancing overall satisfaction with service interactions.
  • Maintained comprehensive records of customer inquiries and transactions for reference.
  • Provided knowledgeable assistance during incoming calls, ensuring professionalism at all times.
  • Utilized effective problem-solving techniques to address complex customer concerns.
  • Adhered strictly to company policies and procedures to uphold service standards.
  • Delivered solutions that fostered positive experiences for all customers.
  • Engaged with customers to understand their needs and provide tailored support.
  • Consistently achieved high levels of customer service through proactive communication.

Cashier

Chick-fil-A
Valdosta, US
05.2017 - 04.2019
  • Delivered high-quality service in fast-paced environment, ensuring customer satisfaction.
  • Trained and mentored new cashiers to enhance team performance and efficiency.
  • Assisted in food preparation while maintaining cleanliness in dining area.
  • Greeted customers and provided prompt, friendly service during transactions.
  • Managed carry-out service for customers upon transaction completion.
  • Maintained clean, organized, and well-stocked check-out areas for attractive store presentation.
  • Executed opening and closing procedures, including cash drawer counts and deposit preparations.

Education

Valdosta High School
Valdosta, GA
05-2018

Skills

  • Customer service and communication
  • Attention to detail
  • Team collaboration
  • Food safety knowledge
  • Problem solving
  • Team leadership
  • Inventory Management
  • Cash handling
  • Customer Satisfaction
  • Safety compliance
  • Operational efficiency

Timeline

Shift Leader

Love's Travel Stops & Country Stores
05.2024 - 02.2025

Pallet Jack Operator

Lowe's Distribution Fulfillment Center
03.2022 - 05.2024

Deli Associate

Walmart
12.2020 - 12.2022

Customer Service Representative

Concentrix
04.2019 - 12.2020

Cashier

Chick-fil-A
05.2017 - 04.2019

Valdosta High School

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Ly'Keria Ruise