Lykesha Mapp
Salisbury,MD
Summary
Driven by results, I excelled at USPS, leveraging my adaptability and customer service skills to enhance client satisfaction and foster repeat business. My mentorship of junior associates ensures proper training demonstrating a commitment to excellence and proper management of our business. I am a reliable and upbeat SSA successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, reports, and procurement . Dedicated and dependable relationship-builder with excellent interpersonal skills, and strong work ethic.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales & Service Associate
USPS
04.1998 - Current
- Conducted regular competitor analysis to stay updated on industry trends, adjusting sales tactics accordingly for continued success.
- Conducted product presentations to educate potential clients on features and benefits, leading to informed decisionmaking.
- Mentored junior sales associates, sharing best practices and providing guidance on effective selling techniques.
- Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
- Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
- Organized product training sessions for new team members, ensuring a thorough understanding of key features and selling points.
- Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.
- Developed strong client relationships through consistent communication and exceptional service delivery.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Associate Of Arts - General Studies
Wor-Wic Community College
Salisbury, MDSkills
- Goal-Oriented
- Organization
- Paperwork Processing
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Multitasking Abilities
- Purchase Orders
- Inventory and Stocking
- Product Knowledge
- Adaptability
Certification
Two Certificates of Appreciation from the District Manager of USPS
Timeline
Sales & Service Associate
USPS
04.1998 - Current
Two Certificates of Appreciation from the District Manager of USPS
Associate Of Arts - General Studies
Wor-Wic Community College
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