Lyla Crammers

Health coordinator as a senior care plus personal assistant providing support and guidance to members regarding their medical and insurance needs.

• Point of contact for senior care members to receive accurate and understandable information regarding their health plan and coverage.
• Review and assisted patients with staying up to date care gaps per epic and excel spread sheets.
• Schedule for primary care, labs , health assessment's and care gaps while verifying insurance coverage.
• Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
• Served as a liaison between patients, families, and healthcare providers to ensure seamless transitions across different levels
• Reduced hospital readmission rates through effective post-discharge follow-up and support.
• Streamlined communication between healthcare providers for increased efficiency in patient care and treatment.
• Skilled in epic software and knowledgeable in excell
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• maintained compliance with guidelines relating to HIPAA
• Assisted with medication refill and referral requests to providers and specialists

• With excellent customer service and customer being a priority at all times, I accurately check in prescriptions and check patient eligibility
• In a courteous and polite manner assist patients both in person and on the phone with questions and concerns regarding their prescriptions and any other questions/concerns they have
• Receive patient refill requests and Check in daily pharmacy order
• Fax county regarding essential medications
• Accurately type patient prescriptions in a prompt and efficient manner
• Notify and communicate with providers if any issues occur
• Call insurance companies on patient eligibility and processing issues
• Patient assistance advocate for pharmacy
• Responsible in assisting patients to correctly fill out Application and obtain medication from drug companies and order refills
• Managed Sample stock availability
• In charge of weekly Technician rotation schedule.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Regularly stocked shelves, rotated stock and checked for expired medications
• Efficiently operated cash register and handled cash, checks, and charge transactions
• Promptly and correctly type and fill prescriptions to be checked by pharmacist
• Completed pharmacy paperwork and bookkeeping including daily and weekly reports
• Effectively resolved insurance rejections and other billing issues
• Compounded and repackaged medications, including topical medications and sterile products
• Topical Creams, Troche, Capsules, Eye Drops, Chemo, oral Suspensions and inhalations.

• Box Office Ticket sales and customer service
• Snack bar, café and floor staff assistant manager
• Daily inventory count for café and snack bar
• End of day cash drawer drops.